topic Re: Iphone 13 Pro Max 512GB Graphite in Archived Posts

Iphone 13 Pro Max 512GB Graphite

Aloismiles — Mon, 20 Dec 2021 21:39:29 GMT

Hey

I upgraded to the above phone today, the lady on the phone said it was in stock and the web also says dispatch usually within one day

however my order tracker says its on back order?

is that just a status for any phone not dispatched or is it actually on back order with a long wait time?

Re: Iphone 13 Pro Max 512GB Graphite

Moiky121 — Mon, 20 Dec 2021 21:49:03 GMT

I ordered the same yesterday and have also seen this on my order. i was told it would be dispatched in one day, but have had no updates since.

Re: Iphone 13 Pro Max 512GB Graphite

JLGSYCI — Mon, 20 Dec 2021 22:25:53 GMT

I've also ordered this today having originally ordered a 128gb in the same colour, on account of it saying dispatched within 1 day. I too was told it's in stock by more than 1 CS Rep. I did say back order usually means it's not in stock but was told no, it definitely is and that it would update tomorrow?? We shall see I guess..

Re: Iphone 13 Pro Max 512GB Graphite

Northerner — Mon, 20 Dec 2021 23:12:38 GMT

Hi @Aloismiles @JLGSYCI @Moiky121

You will need to keep checking EE order tracking:

https://myaccount.ee.co.uk/orderdetails

Once your order is ready you will receive a text from DPD.

Thanks

Re: Iphone 13 Pro Max 512GB Graphite

JLGSYCI — Tue, 21 Dec 2021 08:58:29 GMT

I spoke with CS via live chat this morning and they assured me this model/storage option is in stock and I will get a text from DPD by end of today. I again challenged the "back order confirmed" and "awaiting confirmation of expected delivery date" and was told this is a standard text sent out as all variants of the iPhone 13 have been selling fast and some variants have a dispatch of more than 28 days. However, specifically the 512gb iPhone 13 Pro Max in graphite is in stock (again according to CS live chat) so we will see if anything arrives tomorrow.

Re: Iphone 13 Pro Max 512GB Graphite

Aloismiles — Tue, 21 Dec 2021 09:14:28 GMT

I do hope that is the case

I picked that one cos it was in stock!

guess we will have to wait and see

Re: Iphone 13 Pro Max 512GB Graphite

Aloismiles — Tue, 21 Dec 2021 16:46:34 GMT

Spoke to them today and they have no stock, no details on when they are getting stock, they said the sheet they have says its in stock but live stock levels say 0, did you get your text from DPD?

Re: Iphone 13 Pro Max 512GB Graphite

JLGSYCI — Tue, 21 Dec 2021 18:36:38 GMT

I spoke to them this afternoon again and was also told it's out of stock and expected dispatch is more than 28 days. I asked if they had ANY in stock and the 256gb Sierra Blue was showing as in stock, so I gambled and placed an order for that model instead. It's already been picked and can see it on the DPD app (tracking number and all), due for delivery 23rd December.

Might be worth considering if it's still in stock??

Re: Iphone 13 Pro Max 512GB Graphite

JLGSYCI — Thu, 23 Dec 2021 16:42:14 GMT

Just coming back to say I picked up my new phone from DPD today. Definitely worth considering different colours/ storage options.