topic Re: Iphone in Archived Posts

Iphone

RyanNapper123 — Tue, 07 Dec 2021 10:55:43 GMT

I made an order for Iphone 13 Pro last Wednesday, the guy on the phone told me I should expect it Thursday if not definitely Friday. I got the email confirmation after the phone call but my tracking has not updated yet. I also ordered airpods with them that aren’t here yet

Should I be concerned or is there a genuine shortage? I don’t really want to start paying for a phone I do not have. Thank you in advance

Re: Iphone

Leanne_T — Tue, 07 Dec 2021 13:02:28 GMT

Hi @RyanNapper123

Thanks for coming to the community.

Which size and colour iPhone did you order?

Also, which AirPods did you order?

Thanks 🙂

Leanne.

Re: Iphone

RyanNapper123 — Wed, 08 Dec 2021 01:18:23 GMT

Hey there, i ordered iphone 13 pro 128gb in gold, as for the airpods i got was the ones with wireless case

Thank you 🙂

Re: Iphone

Leanne_T — Wed, 08 Dec 2021 08:17:34 GMT

Morning @RyanNapper123

Thanks for coming back to me.

This device is currently showing 'Usually despatched within 14 days'

As soon as your order has been dispatched, you will get a message from DPD to let you know when this will be delivered.

If you would like to check your order, please get in touch with our Mobile Care team.

Leanne.

Re: Iphone

RyanNapper123 — Wed, 08 Dec 2021 09:57:30 GMT

Okay so there’s nothing to worry about, thankfully. I was just confused about being told one thing and another thing happened.

Thank you for your help, i am very excited for it to arrive!

Re: Iphone

Leanne_T — Wed, 08 Dec 2021 10:19:03 GMT

No problem @RyanNapper123

Have a lovely Christmas 🙂

Leanne.

Re: Iphone

RyanNapper123 — Wed, 15 Dec 2021 11:05:19 GMT

Hi, I ordered an Iphone 13 Pro in gold (128gb) with wireless airpods, about 2 weeks ago or more. My estimated delivery date was the 2nd of December, when i go to track my order it says something about being an issue with my order details

I have already paid money upfront for these and for it to not be delivered when it says dispatch within a week is pretty annoying. I know everyone is busy but to be told one thing for another to happen isn’t right. Id appreciate if i could speak to someone who can do something about this and try get my order out, its beginning to become a joke now.

Re: Iphone

James_B — Wed, 15 Dec 2021 13:17:58 GMT

Hi @RyanNapper123,

I'm sorry to hear you haven't received your order yet. We're dispatching back orders on a first come, first serve basis and we'll send you a text with DPD tracking details as soon as stock arrives to fulfil your order.

James

Re: Iphone

RyanNapper123 — Sat, 18 Dec 2021 19:44:45 GMT

My iphone arrived yesterday, but my airpods didnt, i am confused about this, can you help please?

Re: Iphone

Katie_B — Sun, 19 Dec 2021 07:37:51 GMT

Hello @RyanNapper13.

Thanks for coming to the community.

Can you confirm which AirPod's you ordered?

Are you aware if they were in stock when you placed your order?

Speak soon,

Katie.

Re: Iphone

RyanNapper123 — Sun, 19 Dec 2021 10:09:47 GMT

It was the airpods with wireless case, as far as i am aware they were in stock when ordered. I paid £10 upfront so just unsure how they haven’t arrived or even been updated about them in almost 3 weeks now

Re: Iphone

Katie_B — Sun, 19 Dec 2021 10:33:25 GMT

Hi @RyanNapper123.

Could you confirm what generation you ordered?

Katie 🙂

Re: Iphone

RyanNapper123 — Sun, 19 Dec 2021 10:44:51 GMT

I’m not too sure, sorry. The email just says airpods with wireless case but my best guess would be gen 3. It is £17 a month for 11 months if thats any help?

Re: Iphone

Katie_B — Sun, 19 Dec 2021 11:02:55 GMT

Hi @RyanNapper123.

The 3rd Generation are showing as in stock, I would recommend giving us a call on 150 so our customer care team can look into this further for you.

Katie 🙂