topic Re: iPhone 13 pro max now on backlog for 14 days in Archived Posts

iPhone 13 pro max now on backlog for 14 days

Nitz79 — Thu, 23 Sep 2021 16:30:39 GMT

Just been told by EE iPhone 13 pro max I had pre ordered is now on 14 day backlog as they don’t have enough to fulfill orders

Re: iPhone 13 pro max now on backlog for 14 days

Northerner — Thu, 23 Sep 2021 17:09:29 GMT

Hi @Nitz79

It is a world resource problem. Not much you can do about it.

Thanks

Re: iPhone 13 pro max now on backlog for 14 days

soupladel — Thu, 23 Sep 2021 17:48:58 GMT

@Northerner No, but EE could be doing more to be upfront and honest about it.

i have a pro max pre-ordered (512Gb Graphite) and suspect mine is being delayed but the EE tracking still says its coming tomorrow but DPD know nothing about it and i highly doubt if it hasn't already been dispatched at this point, it is getting dispatched anytime soon

Re: iPhone 13 pro max now on backlog for 14 days

aaronmarshall — Thu, 23 Sep 2021 17:55:24 GMT

False promises from customer services and paying for a service that cannot be delivered as promised is quite poor.

Re: iPhone 13 pro max now on backlog for 14 days

SimpleHuman — Thu, 23 Sep 2021 22:27:48 GMT

I would highly recommend to download DPD app and set yourself up

you may find more information in the app

Re: iPhone 13 pro max now on backlog for 14 days

NickH16 — Fri, 24 Sep 2021 09:51:51 GMT

Damn thats bad.

question is if this was the case customers should have been made aware well before the say before launch.

Re: iPhone 13 pro max now on backlog for 14 days

DrBell18 — Fri, 24 Sep 2021 10:19:17 GMT

Hi @Nitz79,

EE can't help, won't help, have no idea what their stock levels are, and have no visibility on orders that leave or don't leave their own warehouse.

Could be 14 days, could be 3 months, you'll never know because they don't know themselves, and they really don't want to send communications out to their customers informing them of the status for some reason.

Re: iPhone 13 pro max now on backlog for 14 days

Nitz79 — Fri, 24 Sep 2021 15:40:31 GMT

I know it’s not good they should known how many they had ordered and stopped pre orders so have no idea when this phone will be back in stock I maybe would of pre ordered elsewhere

Re: iPhone 13 pro max now on backlog for 14 days

Nitz79 — Fri, 24 Sep 2021 15:42:57 GMT

I totally agree they seam to have no idea when stock will be available

Re: iPhone 13 pro max now on backlog for 14 days

Nitz79 — Fri, 24 Sep 2021 15:43:37 GMT

No not good at all.

Re: iPhone 13 pro max now on backlog for 14 days

Nitz79 — Fri, 24 Sep 2021 15:47:46 GMT

Hi @soupladel yes they should of been more upfront about it . No idea when it may come . I hope yours has come though

Re: iPhone 13 pro max now on backlog for 14 days

soupladel — Fri, 24 Sep 2021 15:52:19 GMT

@Nitz79 im afraid not and i am really no further forward than i was this morning.

I still haven't had the sorry there is a delay message many others have had but i have been told via Facebook that i am looking at a 2-3 week wait now.

However, as i have just said in the iphone 13 enquiries thread, other networks are warning 5-6 weeks for the same model so i am likely to be in for a long wait one way or the other.

Re: iPhone 13 pro max now on backlog for 14 days

nickm216 — Tue, 05 Oct 2021 12:25:38 GMT

I’m totally disgusted.

i pre ordered mine online in the first 2 hours on release day.

Got an order number through. Paid the upfront cost.
Phoned CS 2 weeks later. Was told it had been picked and was awaiting the courier.
Another week passed. No phone.called again.

CS said what order?????

It had disappeared off their system. Had to order again over the phone! Now I am at the back of the queue.

Fuming is an understatement. Wish I had gone with O2 now!!!!

Re: iPhone 13 pro max now on backlog for 14 days

Angela281 — Sat, 09 Oct 2021 20:50:16 GMT

Any updates of when the sierra blue iPhone 13 pro max is being dispatched EE?

Re: iPhone 13 pro max now on backlog for 14 days

Leanne_T — Sun, 10 Oct 2021 07:02:33 GMT

Hi @Angela281

iPhone 13 orders are being dispatched on a first come, first serve basis as stock arrives from Apple.

The date you receive your iPhone 13 may vary depending on the colour and size variant you have pre-ordered, but we expect to receive regular deliveries from the manufacturer and will be getting them out to you as quickly as we can.

Our delivery partner DPD will contact you by text by 8pm the day before delivery to let you know to expect your order the following day.

Leanne.

Re: iPhone 13 pro max now on backlog for 14 days

Asa_nophone — Sun, 10 Oct 2021 15:14:17 GMT

EE have been absolutely useless of late, I ordered the 13 Pro max as an upgrade and moment's later dropped and smashed an s20 ultra.....lol. I claimed on insurance and there was a complete lack of communication that meant me being off work 2 whole days because I got nothing through about delivery slots etc....they blamed dpd.

At the time of my order for my iPhone I was told it was in stock, then when I called to give the new s20's imei number I was hung up on by the customer service guy who was rude and patronising and wouldn't let me explain why I was calling, he just kept telling me I couldn't upgrade (Tom in newcastle)???

When I finally resolved this after days of EE's systems being down and waiting on hold for stupid lengths of time, I checked on my iPhone progress and was told it was 14 days, this was 10 days ago, I called 2 days ago to be told "to be honest were not sure when we're getting them in"

I wish I wasn't as stupid as I am and didn't upgrade with EE as all other networks are cheaper and the customer service literally can't be any worse.

Re: iPhone 13 pro max now on backlog for 14 days

danamy007 — Wed, 13 Oct 2021 15:30:49 GMT

I per ordered iPhone 13 pro max in store 5 days before the sale date and still no one knows nothing! got told 21 days its gone past that now EE is becoming a joke now!

Re: iPhone 13 pro max now on backlog for 14 days

Katie_B — Wed, 13 Oct 2021 15:51:30 GMT

Hello @danamy007.

I am so sorry to hear you are still to receive your new phone.

Has your plan changed with My EE?

Katie 🙂

Re: iPhone 13 pro max now on backlog for 14 days

danamy007 — Mon, 18 Oct 2021 11:03:31 GMT

No my plan as not changed and still no word from store when I will get my new phone by the time I do get it the iPhone 14 pro max will be on pre order.

Re: iPhone 13 pro max now on backlog for 14 days

Koyel1998 — Thu, 21 Oct 2021 16:43:56 GMT

Have you received it yet ????

I ordered mine 3 weeks ago plus and every time I call ofcourse no answer as they can’t tell re stock levels. Absolute disgrace. What is point of pre order if we can’t get the item ?????

Tracking is useless mine has been on dispatch in 24 hours for over a week !!!!

shambolic!!!