topic Replacement phone in Archived Posts

Replacement phone

Cassavannah78 — Tue, 07 Dec 2021 10:28:43 GMT

Hi, my phone broke yesterday and I have insurance, I took it to the EE shop and they filled out the form for me online as they couldn’t get through on the phone to replace it as I have insurance? They said my partner would get a phone call to confirm and I would get replacement sent out today, but no phone call and as I have no phone currently I have no way of getting in contact with anyone to find out when/if new phone is coming? How do I get any information?

thanks

Re: Replacement phone

Leanne_T — Tue, 07 Dec 2021 12:21:17 GMT

Hi there @Cassavannah78

Thanks for coming to the community.

I'm sorry to hear you have not been contacted.

You can make a damage claim online through your My EE account, if you log in you can start a claim.

If you would prefer to talk to us, call us on 150 from an EE phone or 07953966250 from any other phone.

Thanks.

Leanne.