topic Re: Apple Watch & Cellular Options in Archived Posts

Apple Watch & Cellular Options

Rutledge58 — Tue, 30 Nov 2021 12:49:28 GMT

I have had my Apple Watch for 2 weeks now, (series 7) but I cannot activate the cellular plan, All I get when trying to activate is a white screen telling me to wait 4 hours for it to activate. this has been going on for 2 weeks, I have spoken to a level 1 tech, who referred me to a level 2 tech, who referred me to a level 3 tech... still waiting. So what are my options? can I return the watch? can i get a discounted monthly price? why should i be paying for cellular if i cannot activate it?

Re: Apple Watch & Cellular Options

Chris_B — Tue, 30 Nov 2021 13:09:21 GMT

@Rutledge58 You’ll not get a discounted plan you might get a part refund for the amount of time you’ve had the watch. You need to customer services and request to speak with the Apple Watch team.

Re: Apple Watch & Cellular Options

Rutledge58 — Sat, 04 Dec 2021 15:24:29 GMT

More than 2 weeks has past and still no one can connect my apple watch plan to my phone, 3 tech teams have called, but tell me the same thing yet still i wait... so far I have been very Patient with all the calls and waiting, but now that has run out. I pay 200 pounds a month to EE, and I am getting nowhere, time to move and i don't care at what cost.

Re: Apple Watch & Cellular Options

Chris_B — Sat, 04 Dec 2021 15:31:53 GMT

@Rutledge58 Have you factory reset the Apple Watch and tried again ?

If you decide to leave EE you’ll probably not have to pay off the Apple Watch you will need to return it through as it’s not worked correctly yet but you’ll have to pay off your iPhone contract to the minimum term date.

just to add this sort of issue it’s just an EE thing it can happen on any network.