topic Re: How to get annual device mot in Archived Posts

How to get annual device mot

Robdavison42 — Wed, 30 Sep 2020 13:57:54 GMT

How do I get to have my annual device mot please as I can't find anywhere to say how you get it

Re: How to get annual device mot

James_B — Wed, 30 Sep 2020 15:58:51 GMT

Welcome to the EE Community. 🙂

Once you become eligible for your MOT, you'll be notified of your booking options in My EE - all you need to do is log in and pick your preferred time and EE store.

We'll also send you a text message reminder that you're due for your MOT shortly before your 12-month contract anniversary.

Hope this helps.

James

Re: How to get annual device mot

Storeyy3k — Thu, 24 Jun 2021 12:56:40 GMT

This is not correct I have passed a year of having my device and the only notifications I get is when you want to sell me more products

Re: How to get annual device mot

Leanne_T — Thu, 24 Jun 2021 13:40:07 GMT

Hi @Storeyy3k

Thanks for coming to the community.

You’ll get our service benefits at no extra cost when you buy or upgrade to a new pay monthly handset or SIM only Full Works, Smart or Essential Plan from 1 May 2019, do you have an eligible plan?

If so, do you have the service benefits showing in your My EE app? this will be within add-ons.

Leanne 🙂

Re: How to get annual device mot

Storeyy3k — Thu, 24 Jun 2021 15:05:29 GMT

Hi Leanne yes I have it on my account but not been contacted or nothing to show how to claim it etc

Re: How to get annual device mot

chistery — Thu, 24 Jun 2021 15:11:40 GMT

In MyEE go to Add-ons, click "Service pack benefits ready to use", "View Service Pack", and there's an option to book the MOT.

Re: How to get annual device mot

Andyandyandy — Tue, 03 Aug 2021 18:38:55 GMT

Hi, I'm eligible but the EE site won't let me choose a store. It defaults to a store miles away from me. Can I ring and book in my home town of Huddersfield or isn't it available there?

Re: How to get annual device mot

Christopher_G — Wed, 04 Aug 2021 06:44:25 GMT

Hi @Andyandyandy

Welcome to the community.

Are you not able to change the store that comes up in your My EE account? You should be able to choose your preferred time and EE store.

Chris

Re: How to get annual device mot

chistery — Wed, 04 Aug 2021 07:54:12 GMT

I get the same here. It does at least show me my nearest shop.

Select store just shows my local store and no others even if I zoom out, despite there being several around me.

Re: How to get annual device mot

Christopher_G — Wed, 04 Aug 2021 08:32:58 GMT

Is it the same in-app and through the desktop site, @chistery?

Chris

Re: How to get annual device mot

chistery — Wed, 04 Aug 2021 08:36:39 GMT

Hi @Christopher_G

Yes, the app just redirects to the web site and is the same.

Re: How to get annual device mot

Christopher_G — Wed, 04 Aug 2021 09:04:38 GMT

OK thanks, @chistery. I'll get this looked into.

Could you send me the URL please?

Thanks

Chris

Re: How to get annual device mot

chistery — Wed, 04 Aug 2021 09:09:05 GMT

Hi @Christopher_G

It looks to be https://appointment.ee.co.uk/eemot

Re: How to get annual device mot

Christopher_G — Wed, 04 Aug 2021 09:28:04 GMT

When you select 'choose another date and time', is that when it just shows your local store, @chistery?

Chris

Re: How to get annual device mot

chistery — Wed, 04 Aug 2021 09:31:00 GMT

Hi @Christopher_G

It defaults to step 2 when I log in, and just shows times for Canary Wharf. If I press Step 1 to change shop, it just shows the closest to me, Canary Wharf.

Re: How to get annual device mot

Christopher_G — Wed, 04 Aug 2021 09:40:23 GMT

Thanks @chistery

I've forwarded this information on to a colleague who works on the My EE team who will check this out.

Chris

Re: How to get annual device mot

Farooq100 — Thu, 28 Oct 2021 13:48:48 GMT

I have had my text notification for a MOT. How do I book one in??

Re: How to get annual device mot

Katie_B — Thu, 28 Oct 2021 14:25:22 GMT

Hello @Farooq100.

Thanks for coming to the community.

Have you been able to log in to your My EE? you should be provided with some booking information here.

Katie 🙂

Re: How to get annual device mot

Gj12892 — Thu, 11 Nov 2021 10:24:24 GMT

I click on the booking link which tales

me out the app and into the site which then automatically stays on the PAYG page meaning I can’t book anything, this website is utter garbage and navigating it is becoming increasingly stressful.

Re: How to get annual device mot

James_B — Thu, 11 Nov 2021 11:16:13 GMT

Hi @Gj12892,

Welcome to the EE Community. 🙂

Are you able to book your appointment at appointment.ee.co.uk/eemot?

James