topic Re: iPhone 11 unlock in Archived Posts

iPhone 11 unlock

BillyGilmour — Thu, 25 Nov 2021 11:49:19 GMT

I have called EE 3 times in regards to unlocking my IPhone 11,

1st call said you will receive an email within 30 days to get it unlocked, 30 days gone and no email so called again.

2nd Call, advised that IPhone unlocking are very busy to wait 5 more days, some that no email, so call again for a 3rd time.

3rd Call, advised by the Advisor that he will speak to his manager, was informed that this has been raised and will be dealt with as a matter of urgency due to the length of time and will have unlocking instructions within 3 days, Well it’s now been over a week and still can’t unlock my phone,

Can EE please sort this out. Thanks

Re: iPhone 11 unlock

BrendonH — Thu, 25 Nov 2021 11:51:41 GMT

Have you tried inserting another sim to see if it is unlocked?

Re: iPhone 11 unlock

BillyGilmour — Thu, 25 Nov 2021 13:55:04 GMT

Hi yes I have but it still won’t work with any other Sim other than an EE one. Thanks

Re: iPhone 11 unlock

Leanne_T — Thu, 25 Nov 2021 14:06:37 GMT

Hi @BillyGilmour

Thanks for coming to the community.

I've sent you a private message on here for some extra details.

Speak soon.

Leanne.