topic Lost signal on esim in Archived Posts

Lost signal on esim

MartaT — Sun, 21 Nov 2021 20:45:51 GMT

Hi I lost any signal on my esim, phone’s only working when I’m on any wi-fi. It doesnt have any reception or internet. How can I fix it please?

Chris_B — Sun, 21 Nov 2021 21:23:36 GMT

@MartaT There could be a network issue in your area use THIS and click the status tab.

Katie_B — Mon, 22 Nov 2021 07:13:52 GMT

Welcome to the EE Community.

Have you been able to follow the advice provided from @Chris_B and see if there is an issue within your area?

Speak soon,

Katie.

MartaT — Mon, 22 Nov 2021 16:30:13 GMT

The problem is that I’m abroad at the moment:(

Wysłane z iPhone'a

Katie_B — Mon, 22 Nov 2021 16:43:12 GMT

Thanks for confirming.

Are you able to manual select another network to see if this connects?

Did you active roaming before leaving the UK?

Katie 🙂