topic Re: Upgrade in Archived Posts

Upgrade

Callum021 — Mon, 22 Nov 2021 12:51:24 GMT

Hi I placed my upgrade to iPhone 13 pro max on 08/11/21, said thanks we’ve received your Instock order. 22/11/21 now and still nothing? Checking tracking daily nothing changes waiting on confirmation any help? They took the money out my bank already tho

Re: Upgrade

Emilijakiu — Mon, 22 Nov 2021 12:54:59 GMT

Same.. waiting long time still nothing. Apple told me waiting list is more than 1month…

Re: Upgrade

Katie_B — Mon, 22 Nov 2021 12:55:06 GMT

Hello @Callum021.

Thanks for ordering with us.

What colour and memory size did you order?

Does your My EE still show your old plan?

Speak soon,

Katie 🙂

Re: Upgrade

Callum021 — Mon, 22 Nov 2021 13:41:50 GMT

iPhone 13 pro max sblue 128gb @Katie_B

Re: Upgrade

Katie_B — Mon, 22 Nov 2021 13:46:50 GMT

Thanks for letting me know @Callum021.

I have checked this and can see this phone is available to order but to expect despatch in more than 28 days.

As soon as your order begins to progress you will be updated,

Katie 🙂

Re: Upgrade

Callum021 — Mon, 22 Nov 2021 13:48:43 GMT

My EE won’t show my pack details or what phone etc @Katie_B

Re: Upgrade

Katie_B — Mon, 22 Nov 2021 13:58:44 GMT

Hi @Callum021.

Once your phone has been dispatched your plan will then be updated.

Katie 🙂