topic Re: iphone 13 pro max 5g signal isn't working in Archived Posts

iphone 13 pro max 5g signal isn't working

hash70 — Fri, 01 Oct 2021 21:36:01 GMT

I cant get my new iPhone 13 pro max to use 5g,its cònstantly on 4g,i went into settings and set the correct 5g settings,I deliver fast food in Glasgow and today because of lack of drivers I drove all over Glasgow including city center but I can't get 5g to turn on

Re: iphone 13 pro max 5g signal isn't working

Leanne_T — Sat, 02 Oct 2021 07:28:09 GMT

Hi @hash70

Thanks for coming to the community.

Where did you purchase the iPhone?

Thanks 🙂

Leanne.

Re: iphone 13 pro max 5g signal isn't working

Northerner — Sat, 02 Oct 2021 07:29:11 GMT

Hi @hash70

Are you on a 5G tariff?

Have you tried resetting network settings?

You might need to speak to EE CS on 150 as this maybe some account issue.

Thanks

Re: iphone 13 pro max 5g signal isn't working

willouk — Sat, 23 Oct 2021 17:35:03 GMT

I’ve got an iPhone 13 Pro and I’ve got exactly the same issue. Contacted EE to reset carrier settings but the same thing - got stuck in 4G despite being in central London and on their 5G network!

Re: iphone 13 pro max 5g signal isn't working

Evmk71 — Sun, 24 Oct 2021 09:33:55 GMT

Mine also stays on the 4G icon and getting over 100 Mbps downloads on a speed test

Re: iphone 13 pro max 5g signal isn't working

WrightS — Mon, 25 Oct 2021 19:44:30 GMT

I’ve been having this same issue for around two weeks now. When I first got my iPhone 13 Pro Max on iOS 15.0, it pulled down 5G and worked flawlessly.

Called EE and they said no issues their end, my plan is 5G ready (I should hope so) and that I’ve got the latest carrier settings.

Since going to iOS 15.0.1, 15.0.2 and 15.1, it’s constantly stuck on 4G. I live in an area where I get a good 5G signal, and experienced this on my iPhone 12 Pro Max.

Wondering if this is a software or hardware issue? SIM card is fine, putting it into a Samsung Galaxy S20 FE gets a 5G signal without issue. Also I can place an iPhone 12 Pro Max next to my device, both on EE…iP12PM gets 5G, iP13PM only gets 4G.

Taking out and reinserting the SIM sometimes fixes it, until I toggle Wi-Fi on; once you turn the Wi-Fi off, it seems to get ‘stuck’ on 4G.

Very frustrating - I’ve been looking online about this for over a week and I’m glad to see it’s not just me now!

Re: iphone 13 pro max 5g signal isn't working

Kingdaveontour — Tue, 26 Oct 2021 22:01:59 GMT

Same issue here. Upgraded to iPhone 13 pro max and now it doesn’t change to 5G from 4G in a 5G area. Swap Sim to old iPhone 12 Pro Max works fine and switches to 5G.

Re: iphone 13 pro max 5g signal isn't working

a_ukboy — Fri, 29 Oct 2021 07:53:37 GMT

I’m having the same issue with my iPhone 12 Pro, had no issues before 1-2 weeks ago, the only fix for me is manual select another network until I get no signal then connect back to EE, it’s fine until I connect my phone to a wifi, then it’s stuck to 4G again until I manual select another network, very annoying

Re: iphone 13 pro max 5g signal isn't working

Katie_B — Fri, 29 Oct 2021 08:01:24 GMT

Hello @a_ukboy.

Is your phone running on the latest iOS update?

Katie 🙂

Re: iphone 13 pro max 5g signal isn't working

a_ukboy — Fri, 29 Oct 2021 08:04:20 GMT

Yes, 15.1 it was also happening with the previous iOS version

Re: iphone 13 pro max 5g signal isn't working

Katie_B — Fri, 29 Oct 2021 10:24:55 GMT

Thanks for getting back to me @a_ukboy.

I would recommend reporting this to our technical care team on 150.

The team will be able to complete a full diagnostics and escalate this further if need be.

Please be sure to keep us updated.

Katie 🙂

Re: iphone 13 pro max 5g signal isn't working

Andycuban — Sat, 06 Nov 2021 23:00:52 GMT

EE iPhone 13 pro max 5g issues . My 5g has not been working for the last 2 days . I’ve only had this phone for 1 week. spoken to EE technical and they have no idea what they are doing waisted 1 hour of my time. This is a absolute joke . Seems to be a lot of people are having the same issues and I’ve been hearing is contact EE. Time waist. I’m paying for 5g and not even getting it!!!!!!!!

Re: iphone 13 pro max 5g signal isn't working

Christopher_G — Sun, 07 Nov 2021 08:54:44 GMT

Hi @Andycuban

Welcome to the community.

What have you tried so far? We'll do our best to help.

Is your software up to date? Have you tried backing up and restoring your iPhone? Did the technical support team mention any network maintenance in your area?

Chris

Re: iphone 13 pro max 5g signal isn't working

TYLER_NASH — Mon, 08 Nov 2021 07:58:47 GMT

Just to add this is happening to me too ever since iOS 15.0.2. I’m now running iOS 15.2 beta and same issues. I’m on iPhone 12 Pro Max

Re: iphone 13 pro max 5g signal isn't working

TYLER_NASH — Mon, 08 Nov 2021 08:03:53 GMT

Workaround for now that works for me. Go mobile data in settings and click network selection. Turn off auto and click any other network. Wait until you completely loose service and click on EE again. Then you can turn back on auto if you want. 5G now works for me for now

edit: also been told it’s due to Wi-Fi calling. Can’t confirm it works but heard if you turn Wi-Fi calling off it will fix it. As I say I can’t confirm this yet

Re: iphone 13 pro max 5g signal isn't working

DWynne70 — Mon, 08 Nov 2021 19:37:51 GMT

i have now had 3 iPhone 13s and have had murders with 5G

i have had numerous calls with EE and the super tech guys at Apple

I’ve identified that 5G drops once I disconnect from any Wi-Fi connection.

I can reconnect to 5G by manually selecting EE in the network settings.

5 and a half weeks after getting my first handset EE confirmed today that other users are reporting similar problems

they have no idea how to fix it yet but they are aware of it

Re: iphone 13 pro max 5g signal isn't working

Andycuban — Mon, 08 Nov 2021 23:09:23 GMT

Direct from EE

Re: iphone 13 pro max 5g signal isn't working

Andycuban — Mon, 08 Nov 2021 23:14:44 GMT

Hi have spoken to EE technical and spent 1 hour on the phone and still no joy. Software is up to date

Re: iphone 13 pro max 5g signal isn't working

Andycuban — Mon, 08 Nov 2021 23:18:36 GMT

Hi yes I am on a 5g tariff. Have spoken to EE and they have no idea what the problem is

Re: iphone 13 pro max 5g signal isn't working

Andycuban — Mon, 08 Nov 2021 23:22:02 GMT

Yes