topic Return Phone. Not got new one yet. in Archived Posts

Return Phone. Not got new one yet.

cacaanniex — Wed, 10 Nov 2021 13:19:48 GMT

Hi.

I’m on an Upgrade Anytime plan and I upgraded to the iPhone 13 Pro Max last week which is currently “expect dispatch in more than 28 days”. Anyhoo, I received a text from EE stating if I don’t return my current iPhone within 14 days I’ll be billed for it on my next bill. Surely this is incorrect? I currently don’t expect to receive the new iPhone before Christmas and surely shouldn’t have to return this phone before new one arrives?

Re: Return Phone. Not got new one yet.

Katie_B — Wed, 10 Nov 2021 15:18:30 GMT

Hello @cacaanniex.

Welcome to the EE Community.

I would recommend speaking with our customer care team who can make note on your account that you are experiencing a delay with your new phone.

Katie.

Re: Return Phone. Not got new one yet.

cacaanniex — Wed, 10 Nov 2021 17:39:07 GMT

Thanks @Katie_B for your reply

I’m currently on hold with 150 🙂