topic Re: Ongoing Apple Music Problem in Archived Posts

Ongoing Apple Music Problem

Cswarmanx — Sun, 07 Nov 2021 13:49:03 GMT

I think by now I have tried everything suggested on here and no one can help me. I have been trying to get this resolved for over a year (I try then give up repeatedly)

I have Apple Music as a smart benefit all activated on my account fine. When I try to redeem in the app it says “this subscription is already being used by another Apple ID”

Apple say that my subscription needs to be un-linked from my mobile number by my carrier.

I have called Mobile Care multiple times who have no idea how to fix and just end up sending me text links to sign up to apple music which is of no help. Tried online chat only to get transferred to higher level teams with are never available or the chat gets ended in transfer.

I have only ever had one Apple ID/iCloud Account , however 2 years ago I changed the email address associated with the account. I did not create a new Apple ID I just updated the current one and I think this is what caused the problem . The old email address does not any longer exist as an Apple ID but must still be registered some how, as that is what I originally had the EE 6 Months free Apple Music on.

PLEASE HELP ! 🙂 I can’t stand paying for a smart plan and not being able to use the benefit that I actually want!

Re: Ongoing Apple Music Problem

Christopher_G — Mon, 08 Nov 2021 08:14:10 GMT

Hi @Cswarmanx

Welcome to the community. I'm sorry to hear that you have had this problem getting your Apple Music smart benefit set up.

I've sent you a private message to get some information from you.

Chris

Re: Ongoing Apple Music Problem

ktd77 — Wed, 10 Nov 2021 12:58:16 GMT

I am having the same issue Apple Arcade and Apple TV benefit have worked fine it’s just music that won’t work 😟

Re: Ongoing Apple Music Problem

Christopher_G — Wed, 10 Nov 2021 13:46:07 GMT

Hi @ktd77

I've replied to your other post about this. Could you take a look and get back to me please?

Thanks

Chris