topic Re: iPhone 13 pro 5G not working in Archived Posts

iPhone 13 pro 5G not working

Darius1212 — Fri, 22 Oct 2021 08:04:40 GMT

I have my iPhone 13 pro for about two weeks now and until couple of days ago it was all good but I have noticed that since yesterday I don’t have 5g signal. My wife uses iPhone 12 Pro Max on ee and she has it all the time but my just shows 4G. It is available in the settings and I have it included in my contract. I also reset network settings and nothing.

Re: iPhone 13 pro 5G not working

Darius1212 — Fri, 22 Oct 2021 07:56:06 GMT

Hi,

have you managed to sort the issue out? I have the same problem and was wondering if you managed to find solution

Re: iPhone 13 pro 5G not working

Jon_K — Fri, 22 Oct 2021 09:32:10 GMT

Hi @Darius1212.

What phone are you using?

Are you on a 5G plan?

Jon

Re: iPhone 13 pro 5G not working

Darius1212 — Fri, 22 Oct 2021 09:52:12 GMT

Hi. iPhone 13 pro. Yes I’m on 5G contract It was working fine until couple of days ago

Re: iPhone 13 pro 5G not working

Darius1212 — Fri, 22 Oct 2021 09:57:32 GMT

I’m on smart 100Gb plan.

Re: iPhone 13 pro 5G not working

Christopher_G — Fri, 22 Oct 2021 10:26:24 GMT

Hi @Darius1212

I seen your reply to Jon on the other thread. I'd recommend speaking to our Technical Support team so that they can look into this and make sure everything is OK from our side.

Chris

Re: iPhone 13 pro 5G not working

Jon_K — Fri, 22 Oct 2021 10:35:03 GMT

Thanks @Darius1212.

Are you able to get 4G on your phone?

Have you tried more than one location?

Jon

Re: iPhone 13 pro 5G not working

Darius1212 — Fri, 22 Oct 2021 11:09:33 GMT

4G is fine. Yes tried multiple locations and I have friends with ee phones and they have 5G while I have only 4G. I have change my contract from sim only to sim and phone recently but have the same number. I don’t know if that has anything to do with it but it was like two weeks ago and it was working before.

Re: iPhone 13 pro 5G not working

Christopher_G — Fri, 22 Oct 2021 13:01:32 GMT

Did you see my reply on your other thread, @Darius1212

I think it's probably best to speak to our technical support team so they can check everything's set up on your account as it should be.

Chris

Re: iPhone 13 pro 5G not working

Tutts — Sat, 23 Oct 2021 10:15:13 GMT

Try this I had same issues and now resolved turn Wi-Fi off , go to network selection turn off auto .connect to different network wait in till network bars drop off . Now go to mobile data options and select 5g on allow mobile data . Now turn Wi-Fi on , and finally go back to network selection an click auto . All should be good now .

Re: iPhone 13 pro 5G not working

Fieldy12345 — Sun, 24 Oct 2021 09:20:50 GMT

I was having the EXACT same issue - taking these steps resolved the issue for me!

Re: iPhone 13 pro 5G not working

Ron79 — Wed, 03 Nov 2021 17:34:31 GMT

Also fixed it for me.

Re: iPhone 13 pro 5G not working

HarryCohen93 — Fri, 05 Nov 2021 15:08:17 GMT

This is the only solution to fix the issue for me too! There has to be an issue with the way the iPhone switches from 4G to 5G. EE! You need to work with Apple to fix this!!

Re: iPhone 13 pro 5G not working

Paulkerdot — Sat, 06 Nov 2021 14:27:34 GMT

Me too.