topic Re: Issue with Apple Music as smart benefit in Archived Posts

Issue with Apple Music as smart benefit

Jo9916 — Tue, 26 Oct 2021 14:26:33 GMT

Just upgraded to the ne Galaxy Fold with Apple Music as smart benefit.

I already have a apple music account, on opening the app it asks if I registered via EE, on selecting yes it simply takes me to a screen to select a payable subscription.

Any ideas please.

Re: Issue with Apple Music as smart benefit

Katie_B — Tue, 26 Oct 2021 15:31:23 GMT

Hello @Jo9916.

Thanks for coming to the community.

If you already have a subscription with Apple for Apple Music you will need to cancel this direct with Apple.

You can then text MUSIC to 150 and follow the link which will be provided to complete your set up.

Katie 🙂

Re: Issue with Apple Music as smart benefit

Jo9916 — Wed, 03 Nov 2021 19:13:07 GMT

If I cancel my apple music subscription then txt MUSIC to 150 to start over will I lose my music ibrary??

Re: Issue with Apple Music as smart benefit

Christopher_G — Thu, 04 Nov 2021 07:52:07 GMT

Hi @Jo9916

Your music library should be associated with your Apple ID, so you shouldn't lose your library when moving over.

Chris