topic Re: 14 Day Return Opened iPad in Archived Posts

14 Day Return Opened iPad

Jesslaa7 — Sun, 31 Oct 2021 16:06:29 GMT

Hello,

I recently took out a contract for an iPad. Which is for an Apple Pencil I purchased. The iPad I wanted wasn’t in stock, and I was suggested a different one. The person via live chat verified that the iPad they suggested would work with the Apple Pencil. But when I received the item I tried it with the Apple Pencil and they were not compatible.

I am wondering whether I am still okay to return and end my contract even though I have opened/set up and used the iPad (to test the Apple Pencil).

I am still within the 14 day period but struggle to find anything online about the product actually being used/set up.

Thanks

Jessica

Re: 14 Day Return Opened iPad

XRaySpeX — Sun, 31 Oct 2021 16:14:22 GMT

You may cancel within the 14-day cooling-off period even when you've opened the box & used the product.

Re: 14 Day Return Opened iPad

Leanne_T — Mon, 01 Nov 2021 08:05:39 GMT

Hi @Jesslaa7

Thanks for coming to the community.

I can see you've had some great advice from @XRaySpeX 🙂

For information on returning the iPad please see our Returning a phone or device within 14 days, Help page.

Thanks 🙂

Leanne.