topic Re: New sim card in Archived Posts

New sim card

Pedman — Sun, 31 Oct 2021 16:03:21 GMT

Hi all I need a new SIM card but don’t want to keep my old number,will all my photos apps etc be lost

Re: New sim card

Chris_B — Sun, 31 Oct 2021 18:28:26 GMT

@Pedman If you need a new SIM card are you on contact or PAYG ?

If your on PAYG just get a new sim. If your on contract you’ll need to request a new SIM card and you’ll retain your number, you will then

have to request a change of number by calling customer services and you might be charged to change numbers.

The information on your device has nothing to do with the sim in your device.

Re: New sim card

Pedman — Sun, 31 Oct 2021 18:24:49 GMT

I’m on a contract so I’ll have to contact them I suppose 😀thanks for your help

Re: New sim card

Chris_B — Sun, 31 Oct 2021 18:32:31 GMT

@Pedman You can request a new sim via the my EE app. It’s in settings>device and sim>replace sim. If your current sim isn’t working you’ll need to call if it is you can request a new sim via the app. This will not give you a new number only calling customer services and requesting a new number will get you a new number. I believe the charge is £35.