topic Re: No service after sim swap in Archived Posts

No service after sim swap

Rosco_92 — Sun, 31 Oct 2021 10:23:40 GMT

Good morning.

I have swapped my sim over from a Samsung s9plus to an iPhone 8. Both phones a locked to EE but I have no service on the iPhone.

I’ve updated my iPhone, reset settings and turned on and off but nothing seems to work.

any ideas as to what might cause this?

regards

Christopher_G — Sun, 31 Oct 2021 12:29:28 GMT

Hi and welcome to the community, @Rosco_92

Where did you get the iPhone from? It is possible that it's locked to another network.

Chris

Rosco_92 — Sun, 31 Oct 2021 12:32:12 GMT

Hi Chris,

Thankyou for the response

No the phone is an EE phone. Used to be my sisters and she is also on EE.

Really confused with this one.

Ross

Christopher_G — Sun, 31 Oct 2021 12:34:48 GMT

Yeah that is strange, @Rosco_92

Have you spoken to our technical support team? They may be able to help you with this.

Chris