topic Order status changing in Archived Posts

Order status changing

Martyn19901 — Sat, 30 Oct 2021 12:02:25 GMT

Can anyone explain to me why a couple of day ago I had a expected date on my iPhone 13 and now when I can eventually look it now says awaiting confirmation and that my order is on track

Re: Order status changing

Martyn19901 — Sat, 30 Oct 2021 12:49:04 GMT

Ordered my on the 7th of October was told the other day my expected delivery date was between 29th oct and 5th nov and now it’s changed to awaiting confirmation

Re: Order status changing

Christopher_G — Sat, 30 Oct 2021 13:56:21 GMT

Hi @Adampeterhicks1

Welcome to the community and thanks for ordering.

We fulfil orders on a first come, first served basis, clearing the oldest orders first as we receive stock fro the manufacturer.

DPD will be in touch with you when it's on its way.

Thank you for your patience so far. Hopefully it won't be too much longer. If you would like to discuss or amend your order, I'd recommend speakin to our Mobile Care team.

Chris

Re: Order status changing

Christopher_G — Sat, 30 Oct 2021 14:02:57 GMT

Hi @Martyn19901

Welcome to the community.

The order tracker is an estimate. DPD will contact you with exact information on the delivery, once they have the parcel.

Chris

Re: Order status changing

Martyn19901 — Sat, 30 Oct 2021 17:26:50 GMT

Why give a estimate to then take it away overnight I’ve seen people on these forums who have ordered the same phone as I have after I ordered mine but yet tell people it’s first come first serve my current contract is set to end in the next couple of weeks and I don’t fancy paying for a tariff that should have ended