topic Re: Return of trade in phone in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093358#M253690 <P>I called on Saturday 16th October.</P> Mon, 25 Oct 2021 14:36:33 GMT miketowell 2021-10-25T14:36:33Z Return of trade in phone https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093318#M253686 <P>I got a iPhone 13 for my granddaughter on 6th October. I want to send her old phone back in order&nbsp; to get the adverised reduction. I am still awaiting the jiffy bag in order to return it. I have phoned to no avail. The first monthly payment is due soon.</P> Mon, 25 Oct 2021 12:48:10 GMT https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093318#M253686 miketowell 2021-10-25T12:48:10Z Re: Return of trade in phone https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093339#M253687 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2252137">@miketowell</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Did you receive the iPhone 13 on the 6 October?</P> <P>&nbsp;</P> <P>When you called, did the team request another bag to be sent?&nbsp;</P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Mon, 25 Oct 2021 13:54:17 GMT https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093339#M253687 Leanne_T 2021-10-25T13:54:17Z Re: Return of trade in phone https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093349#M253688 <P>Hello Leanne</P><P>&nbsp;</P><P>Yes to both questions</P><P>&nbsp;</P><P>Mike</P> Mon, 25 Oct 2021 14:14:43 GMT https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093349#M253688 miketowell 2021-10-25T14:14:43Z Re: Return of trade in phone https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093353#M253689 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2252137">@miketowell</a></P> <P>&nbsp;</P> <P>How long ago did you call?</P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.&nbsp;</P> Mon, 25 Oct 2021 14:17:39 GMT https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093353#M253689 Leanne_T 2021-10-25T14:17:39Z Re: Return of trade in phone https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093358#M253690 <P>I called on Saturday 16th October.</P> Mon, 25 Oct 2021 14:36:33 GMT https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093358#M253690 miketowell 2021-10-25T14:36:33Z Re: Return of trade in phone https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093359#M253691 <P>Thanks <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2252137">@miketowell</a></P><P>&nbsp;</P><P>They are sent by post, if you don't have this in the next few days could you let me know and we will certainly get this looked into further for you?&nbsp;</P><P>&nbsp;</P><P>If you would like to check this has been requested you can give us a call on 150 <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>&nbsp;</P><P>Leanne.</P> Mon, 25 Oct 2021 14:39:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093359#M253691 Leanne_T 2021-10-25T14:39:34Z Re: Return of trade in phone https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093426#M253692 <P>Thank you Leanne</P> Mon, 25 Oct 2021 17:47:51 GMT https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093426#M253692 miketowell 2021-10-25T17:47:51Z Re: Return of trade in phone https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093513#M253693 <P>No problem <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2252137">@miketowell</a></P> <P>&nbsp;</P> <P>Have a lovely day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Tue, 26 Oct 2021 06:55:32 GMT https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1093513#M253693 Leanne_T 2021-10-26T06:55:32Z Re: Return of trade in phone https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1095198#M253694 <P>Good afternoon Leanne</P><P>Sorry to say that the jiffy bag has still not arrived.&nbsp; Could you please send a text to the mobile indicating the address you sent the jiffy bag to. Thanks in advance.</P> Fri, 29 Oct 2021 13:41:51 GMT https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1095198#M253694 miketowell 2021-10-29T13:41:51Z Re: Return of trade in phone https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1095201#M253695 <P>Hi there <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2252137">@miketowell</a></P> <P>&nbsp;</P> <P>Sorry we have no account access on the community.&nbsp;</P> <P>&nbsp;</P> <P>I would like to help you get this looked into, to do this I've sent you a private message for some extra details.&nbsp;</P> <P>&nbsp;</P> <P>Speak soon.&nbsp;</P> <P>&nbsp;</P> <P>Leanne.</P> Fri, 29 Oct 2021 13:45:06 GMT https://community.ee.co.uk/t5/Archived-Posts/Return-of-trade-in-phone/m-p/1095201#M253695 Leanne_T 2021-10-29T13:45:06Z