https://community.ee.co.uk/t5/Archived-Posts/EE-trade-in/m-p/1095076#M253684 <P>So I’ve ordered my iPhone 13 Pro Max and part of my deal was I sent my iPhone 11 Pro back for recycling. I now have an email saying I have to send my phone back when I have no idea when the new one is coming.&nbsp;<BR />I was told I had 14 days from delivery of the new one. I assume this still stands?</P> Fri, 29 Oct 2021 10:54:08 GMT Whoopdedoo1 2021-10-29T10:54:08Z https://community.ee.co.uk/t5/Archived-Posts/EE-trade-in/m-p/1095076#M253684 <P>So I’ve ordered my iPhone 13 Pro Max and part of my deal was I sent my iPhone 11 Pro back for recycling. I now have an email saying I have to send my phone back when I have no idea when the new one is coming.&nbsp;<BR />I was told I had 14 days from delivery of the new one. I assume this still stands?</P> Fri, 29 Oct 2021 10:54:08 GMT https://community.ee.co.uk/t5/Archived-Posts/EE-trade-in/m-p/1095076#M253684 Whoopdedoo1 2021-10-29T10:54:08Z https://community.ee.co.uk/t5/Archived-Posts/EE-trade-in/m-p/1095125#M253685 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/644908">@Whoopdedoo1</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>You will not be required to send your old phone back until your new phone has arrived.&nbsp;</P> <P>&nbsp;</P> <P>If you receive any messages advising you will be charged please contact our customer care team so they can make a note on your account.&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 29 Oct 2021 11:33:00 GMT https://community.ee.co.uk/t5/Archived-Posts/EE-trade-in/m-p/1095125#M253685 Katie_B 2021-10-29T11:33:00Z