topic Re: E sim in Archived Posts

E sim

MitchJohnson — Fri, 29 Oct 2021 06:55:40 GMT

Hi - I just downloaded your e sim and now I have no service at all. What a faf. So now my phone no longer works. You should warn about this risk to your customers before they download it. How do we solve this? ( it's not like I can actually phone you now )

Thank you - xxxxx xxxxxxx

[mod edit: Please do not post personal information on the public board. Thanks!]

Re: E sim

Chris_B — Fri, 29 Oct 2021 06:38:06 GMT

@MitchJohnson Have you restarted your device? Using the QR code to activate the eSim on your device just moves the information from the physical Sim card onto the eSIM on your device.

Re: E sim

chg1282002 — Fri, 29 Oct 2021 08:56:42 GMT

@MitchJohnson same as mine before, you need wait they send you code by SMS , don't remove your old sim , wait for the code, if the code don't work , you need request another code on EE apps..

I still don't understand why EE cannot send the code by email !