topic Re: Cancel order in Archived Posts

Cancel order

Jack171 — Thu, 28 Oct 2021 11:54:49 GMT

Can I cancel my order please as I’m gonna swap for a different model as I require a phone asap

Re: Cancel order

Chris_B — Thu, 28 Oct 2021 12:11:45 GMT

@Jack171 You’ll have to call customer services to request this.

Re: Cancel order

Jack171 — Thu, 28 Oct 2021 12:36:41 GMT

Can I change my order or do I have to cancel it and get a new one?

Re: Cancel order

Katie_B — Thu, 28 Oct 2021 14:26:59 GMT

Hello @Jack171.

Your order will need to be cancelled a new order placed.

Katie.

Re: Cancel order

Jack171 — Thu, 28 Oct 2021 20:14:29 GMT

Thank you for the reply thankfully I have changed my order however can’t see an order number to track only have an account number is there a way I can find out an order number

Re: Cancel order

Leanne_T — Fri, 29 Oct 2021 07:26:36 GMT

Morning @Jack171

Thanks for coming back to us.

If you give us a call on 150, the team can let you know the order number 🙂

Thanks.

Leanne.

Re: Cancel order

Jack171 — Fri, 29 Oct 2021 07:54:54 GMT

sadly I don’t have a ee mobile number

Re: Cancel order

Leanne_T — Fri, 29 Oct 2021 07:58:08 GMT

I see @Jack171

You can call us on 0800 956 6000 if you don't have an EE number.

If you download the DPD app and use the contact details provided when you ordered, you can check for any deliveries scheduled for your address.

Leanne 🙂