https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1094658#M253643 <P>I upgraded my iPhone 11 to the iPhone 13 pro max with the trade in deal and received the trade in returns pack but got told that I only have until the 8th of November to trade in the iPhone 11 but the iPhone 13 pro max is saying it is only available after 28 days what do I do&nbsp;</P> Thu, 28 Oct 2021 13:37:38 GMT Jessmcmanusxx 2021-10-28T13:37:38Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1094658#M253643 <P>I upgraded my iPhone 11 to the iPhone 13 pro max with the trade in deal and received the trade in returns pack but got told that I only have until the 8th of November to trade in the iPhone 11 but the iPhone 13 pro max is saying it is only available after 28 days what do I do&nbsp;</P> Thu, 28 Oct 2021 13:37:38 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1094658#M253643 Jessmcmanusxx 2021-10-28T13:37:38Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1094677#M253644 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/669264">@Jessmcmanusxx</a>.&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the EE Community.&nbsp;</P> <P>&nbsp;</P> <P>I would recommend giving our customer care team a call on 150, the team can make note of this on your account.&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 28 Oct 2021 14:31:09 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1094677#M253644 Katie_B 2021-10-28T14:31:09Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1094739#M253645 <P>email the address on the accompanying letter (eeconsumer.UK@likewise.com) quoting your order number. I wont be a problem.</P> Thu, 28 Oct 2021 17:05:26 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1094739#M253645 Dinnafouter 2021-10-28T17:05:26Z