topic Re: I have been waiting for 4 weeks for an order in Archived Posts

I have been waiting for 4 weeks for an order

Ivan83 — Thu, 28 Oct 2021 07:34:48 GMT

I ordered a new phone for myself.I placed the order on October 3rd.After 3 weeks, I received an email saying that my order was accepted.I kept the order number on the website , she showed me that the delivery would be within 24 hours.It took 96 hours and my order was never sent.

Re: I have been waiting for 4 weeks for an order

Leanne_T — Thu, 28 Oct 2021 08:50:54 GMT

Morning @Ivan83

Thanks for coming to the community.

Which model phone did you order?

Could you let me know the size and colour?

Speak soon 🙂

Leanne.

Re: I have been waiting for 4 weeks for an order

Cameron34444444 — Thu, 28 Oct 2021 08:52:18 GMT

I’ve been waiting over a month on my phone now???

Re: I have been waiting for 4 weeks for an order

Leanne_T — Thu, 28 Oct 2021 08:53:59 GMT

Hi @Cameron34444444

Thanks for posting.

Could you let me know which model, size and colour phone you ordered?

Leanne 🙂

Re: I have been waiting for 4 weeks for an order

Cameron34444444 — Thu, 28 Oct 2021 08:56:46 GMT

iPhone 13 pro max 128gb graphics

Re: I have been waiting for 4 weeks for an order

Leanne_T — Thu, 28 Oct 2021 09:04:07 GMT

Thanks @Cameron34444444

We allocate stock on a first come, first served basis. And we update our order tracker as soon as deliveries arrive, so you can see the latest information we have.

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

Leanne.

Re: I have been waiting for 4 weeks for an order

Cameron34444444 — Thu, 28 Oct 2021 09:06:47 GMT

Text me on the phone I don’t have and still charged me for the phone I don’t have for a month

Re: I have been waiting for 4 weeks for an order

Leanne_T — Thu, 28 Oct 2021 09:31:31 GMT

Hi @Cameron34444444

If you would like to update your contact preference, please give us a call on 0800 079 8586 from any phone.

Leanne.

Re: I have been waiting for 4 weeks for an order

Ivan83 — Thu, 28 Oct 2021 10:24:25 GMT

iPhone 13pro max blue color

Re: I have been waiting for 4 weeks for an order

Leanne_T — Thu, 28 Oct 2021 10:28:49 GMT

Hi @Ivan83

Which size iPhone 13 Pro Max did you order?

Leanne.

Re: I have been waiting for 4 weeks for an order

Cameron34444444 — Thu, 28 Oct 2021 10:30:00 GMT

I don’t have a phone because I’m waiting on it

Re: I have been waiting for 4 weeks for an order

Ivan83 — Thu, 28 Oct 2021 10:40:32 GMT

128gb

Re: I have been waiting for 4 weeks for an order

Leanne_T — Thu, 28 Oct 2021 11:13:42 GMT

Thanks @Ivan28

This model is currently showing, 'available to order, expect despatch in more than 28 days'

We allocate stock on a first come, first served basis. And we update our order tracker as soon as deliveries arrive, so you can see the latest information we have.

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

Leanne.

Re: I have been waiting for 4 weeks for an order

Leanne_T — Thu, 28 Oct 2021 11:14:41 GMT

Hi @Cameron34444444

You can download the DPD app using the contact details provided and this will show any scheduled deliveries for your address.

Leanne.