topic Re: Ee store order vs phone/online order in Archived Posts

Ee store order vs phone/online order

Sam20221 — Wed, 27 Oct 2021 14:17:06 GMT

EE can you please explain why the EE stores are having minimal deliveries and are not receiving any iPhone 13’s pro/pro max however it seems if you ordered over the phone people are slowly being delivered.

I ordered in store with a deposit back at the end of October, as it’s gone on the stores order and not mine I am unable to track the delivery and neither are the store. However when speaking to both EE stores in my area it seems like phone/online orders are prioritised over customers who have ordered in store? Can you please explain?

Re: Ee store order vs phone/online order

Jon_K — Wed, 27 Oct 2021 15:43:11 GMT

Hi @Sam20221.

If you've ordered through one of our stores it should be delivered there in a similar timescale to ordering over the phone or online.

I'd recommend keeping in touch with the store so they can update you on your order progress.

Jon

Re: Ee store order vs phone/online order

XRaySpeX — Wed, 27 Oct 2021 15:58:14 GMT

Why order from an EE Store when you get no statutory cooling-off period, unlike by phone or online?

Re: Ee store order vs phone/online order

Sam20221 — Wed, 27 Oct 2021 16:27:10 GMT

Then store are unable to update me with a time frame at all, I ordered back on the 26th and was told 21 days.

not even the store have any tracking info or can tell me at least a up to date time frame?

Re: Ee store order vs phone/online order

Christopher_G — Thu, 28 Oct 2021 06:54:22 GMT

Which model did you choose, @Sam20221?

Please include the memory size and colour.

Thanks

Chris