https://community.ee.co.uk/t5/Archived-Posts/ordered-a-new-phone/m-p/1094258#M253603 <P>You don't get PAC numbers when ordering a new contract.</P><P>&nbsp;</P><P>If you upgraded then your number goes with you. If you just buy a new contract you get a new number and are unable to transfer the number over to the new one, you have to get a PAC code to transfer to another network and then a PAC code from them to transfer back to your new contract.</P> Wed, 27 Oct 2021 17:54:30 GMT BrendonH 2021-10-27T17:54:30Z https://community.ee.co.uk/t5/Archived-Posts/ordered-a-new-phone/m-p/1094238#M253602 <P>brought the new iphone 13 i didn't get a pac or stac number will the new phone come with a new sim card ready to use?</P> Wed, 27 Oct 2021 17:26:55 GMT https://community.ee.co.uk/t5/Archived-Posts/ordered-a-new-phone/m-p/1094238#M253602 lilly234 2021-10-27T17:26:55Z https://community.ee.co.uk/t5/Archived-Posts/ordered-a-new-phone/m-p/1094258#M253603 <P>You don't get PAC numbers when ordering a new contract.</P><P>&nbsp;</P><P>If you upgraded then your number goes with you. If you just buy a new contract you get a new number and are unable to transfer the number over to the new one, you have to get a PAC code to transfer to another network and then a PAC code from them to transfer back to your new contract.</P> Wed, 27 Oct 2021 17:54:30 GMT https://community.ee.co.uk/t5/Archived-Posts/ordered-a-new-phone/m-p/1094258#M253603 BrendonH 2021-10-27T17:54:30Z