topic Re: Returning my iPhone 11 pro max in Archived Posts

Returning my iPhone 11 pro max

Maisiesinclairx — Mon, 25 Oct 2021 09:05:51 GMT

I oredered a new iPhone 13 pro max and knew i would have to wait a while. I have received the returns pack but I keep getting emails that my phone needs to be sent back by tomorrow or they will add on a upgrade fee. Will they extend this till i get my new phone?

Re: Returning my iPhone 11 pro max

Chris_B — Mon, 25 Oct 2021 09:57:18 GMT

@Maisiesinclairx have you called customer services about this ? I recommend you do.

Re: Returning my iPhone 11 pro max

Maisiesinclairx — Mon, 25 Oct 2021 10:31:14 GMT

I did and he said it is a routine email. But they keep sending them and my phone has now been delayed 3 weeks more.

Re: Returning my iPhone 11 pro max

Leanne_T — Mon, 25 Oct 2021 10:55:15 GMT

Hi @Maisiesinclairx

Thanks for coming to the community.

If you give us another call on 150, the team will be able to make sure no charges are applied for the trade in.

Thanks.

Leanne.

Re: Returning my iPhone 11 pro max

Michelled192 — Mon, 25 Oct 2021 11:59:34 GMT

Hi, I called and explained this as I am dealing with the same thing and they extended it.