topic Re: Missing delivery in Archived Posts

Missing delivery

Shell210 — Tue, 19 Oct 2021 19:30:21 GMT

Is this the actual only way to contact ee web site and phone numbers useless , because my delivery was booked for evening u then get a txt saying this afternoon to go to my neighbours who was in all day and now dpd saying it’s in its way back to ee pretty peed off with it all right now

Re: Missing delivery

Northerner — Tue, 19 Oct 2021 19:34:37 GMT

Hi @Shell210

You'll need to speak to EE CS on 150 about this issue. There is no customer account access on these forums.

Thanks

Re: Missing delivery

smurfs2021 — Tue, 19 Oct 2021 19:40:46 GMT

Same happened to me, worked at home, have cameras on house. No delivery attempted by DPD that day, no card put through door . Delivery due last Tuesday… no communication from either EE or DPD. Called EE and was told they can’t do anything until phone arrives back then I will have to start process again and order again. How long will notification take… we are on day 8??? Where is my phone?

incredibly poor service.by DPD and EE!

Re: Missing delivery

James_B — Wed, 20 Oct 2021 07:26:57 GMT

Hi @smurfs2021,

Welcome to the EE Community. 🙂

If it has been 8 days, I'd expect the phone to be back with us. Please get in touch with Customer Care so a member of team can check.

Thanks

James