topic Re: iPad 2021 in Archived Posts

iPad 2021

Kanep — Tue, 12 Oct 2021 13:51:31 GMT

Hi ordered my ipad 2021 last week, and said it was In stock, now when I put my order in tracker, it comes back as back order! How long does this normally take ? Cheers

Re: iPad 2021

Katie_B — Tue, 12 Oct 2021 14:48:07 GMT

Hello @Kanep.

Thanks for ordering with us.

What colour and memory size did you go for?

Katie 🙂

Re: iPad 2021

xagentvfx — Tue, 12 Oct 2021 15:56:24 GMT

Hey, never used this chat before but the technical support chat widget isnt popping up for me. How can I ask about an Ipad pro that hasnt been given a tracking number yet? Its so hard to find even an email support contact.

Thank you

Re: iPad 2021

Katie_B — Tue, 12 Oct 2021 15:58:49 GMT

Hello @xagentvfx.

Welcome to the community.

Of course, what is your query?

Please also provide me with what iPad you ordered.

Speak soon,

Katie 🙂

Re: iPad 2021

Kanep — Tue, 12 Oct 2021 17:03:53 GMT

Hi it was the 64gb space grey thank you

Re: iPad 2021

Katie_B — Tue, 12 Oct 2021 17:10:38 GMT

Thanks for confirming @Kanep.

The current guidance is to expect despatch in more than 28 days.

As soon as your iPad is picked and is ready for delivery you will be notified.

DPD will then also get in touch with your delivery time slot.

Katie 🙂

Re: iPad 2021

xagentvfx — Wed, 13 Oct 2021 02:36:16 GMT

Hi,

Yes it was the iPad Pro 12.9 inch 5G 256GB Space Grey.

Best,

Re: iPad 2021

James_B — Wed, 13 Oct 2021 08:12:50 GMT

Hi @xagentvfx,

When did you place your order?

Thanks

James

Re: iPad 2021

xagentvfx — Wed, 13 Oct 2021 22:39:23 GMT

Hey,

Yes on the 23rd September.

Best,

Re: iPad 2021

Leanne_T — Thu, 14 Oct 2021 07:18:39 GMT

Thanks @xagentvfx

If you give us a call on 150, the team will get your order looked into for you and give you an update 🙂

Thanks.

Leanne.

Re: iPad 2021

xagentvfx — Thu, 14 Oct 2021 17:26:34 GMT

Hi,

If im abroad in Caribbean, will dialing this number cost me? Is there an online way to contact support to help with query?

Best,

Re: iPad 2021

Christopher_G — Fri, 15 Oct 2021 06:57:14 GMT

Yes, you'll be charged for an outbound call for calling customer service from outside of the EU, @xagentvfx.

Whereabouts in the Caribbean are you?

I've checked our stock levels and the iPad that you ordered is in stock, so I'd definitely recommend getting in touch with customer services.

Chris

Re: iPad 2021

xagentvfx — Fri, 15 Oct 2021 17:40:08 GMT

Hey,

Alright I have to give them a call.

Thank you very much,