topic Re: Apple Watch series 6 insurance query. in Archived Posts

Apple Watch series 6 insurance query.

ncb — Tue, 12 Oct 2021 10:46:14 GMT

I’m currently on holiday in Mallorca and my Apple Watch 6 has stopped working after being in the pool.

After getting in the pool I went to set a swim workout and it shut down immediately and hasn’t worked since. I’d only been in the pool 10 seconds max. (so much for being able to swim with it on)

I have EE damage cover insurance, do I need to claim straight away, or can I wait until I’m home to initiate a claim?

Re: Apple Watch series 6 insurance query.

Jon_K — Tue, 12 Oct 2021 12:48:18 GMT

Hi @ncb.

I'm sorry to hear you're having trouble with your watch.

I'd recommend getting in touch with our Customer Care team as soon as possible so they can make a note on your account to say that the watch isn't working.

They will be able to help you with making an insurance claim and arrange delivery for when you're back home.

Jon

Re: Apple Watch series 6 insurance query.

ncb — Tue, 12 Oct 2021 13:39:39 GMT

Thank you, Jon. Which is the best way to contact them from here?

Re: Apple Watch series 6 insurance query.

Jon_K — Tue, 12 Oct 2021 13:51:58 GMT

Hi @ncb.

You can call 150 from your EE phone, or find all other numbers on our contact us page.

Jon

Re: Apple Watch series 6 insurance query.

ncb — Tue, 12 Oct 2021 15:11:18 GMT

Thanks for your help, Jon.

After 40 minutes of waiting in a queue I decided to make the claim online. It went through the process told me it was successful, asked for a delivery date and I chose the day after I return to U.K. and hit next/continue and got a completely blank page and haven’t had any confirmation e-mail (checked junk folder too)

Is there anyway if knowing that the process completed?

Re: Apple Watch series 6 insurance query.

Katie_B — Tue, 12 Oct 2021 15:16:13 GMT

Thanks for getting back to us @ncb.

As you have been told the process has been successful this would indicate it your claim has been processed.

I have sent you a private message for more details.

Katie 🙂