topic Re: linking applyTV to my smart benefit in Archived Posts

linking applyTV to my smart benefit

LizzyJE — Sat, 09 Oct 2021 11:47:04 GMT

Hello,

I have the Apple TV smart benefit added to my account, but how to I activate this?

Any help would be appreciated!

Thank you,

Lizzy

Leanne_T — Sat, 09 Oct 2021 13:11:58 GMT

Thanks for coming to the community.

If you log into your My EE app and select add-ons, do you have Apple TV Plus showing as your Smart Benefit?

Thanks 🙂

Leanne.

LizzyJE — Sat, 09 Oct 2021 15:30:27 GMT

Hello,

Thank you for your reply. I have Apple TV selected as a Smart Benefit, but not an add on; should it be an add on?

Thanks, Lizzy

Leanne_T — Sat, 09 Oct 2021 16:52:57 GMT

Thanks for checking, this is showing correctly 🙂

Have you had a text message with a link to set up Apple TV Plus?

Leanne 🙂

LizzyJE — Sun, 10 Oct 2021 16:08:20 GMT

Hello,

No, I haven't, I've tried texting SMART and TVPLUS to 150, but I just get error message texts back.

Thanks!

Lizzy

Christopher_G — Mon, 11 Oct 2021 07:06:23 GMT

OK thanks, @LizzyJE

It may be worth speaking to our Mobile Care team to see if they can help you set it up.

Chris