https://community.ee.co.uk/t5/Archived-Posts/Returns-pack-received-but-phone-not/m-p/1088393#M253243 <P>I ordered the new iPhone 13 pro max a couple of weeks ago now. I understand there is a supply issue so it will take longer to be delivered than initially specified on thr website. However, i have received my returns pack and i got a text from EE saying i need to return it by Monday. Obviously i can't send my current phone back without receiving my new one - especially when i ordered it i thought it would be dispatched within a week.</P><P>&nbsp;</P><P>Any advice would be great.</P><P>&nbsp;</P><P>Thanks&nbsp;</P> Fri, 08 Oct 2021 06:29:37 GMT Clatwj 2021-10-08T06:29:37Z https://community.ee.co.uk/t5/Archived-Posts/Returns-pack-received-but-phone-not/m-p/1088393#M253243 <P>I ordered the new iPhone 13 pro max a couple of weeks ago now. I understand there is a supply issue so it will take longer to be delivered than initially specified on thr website. However, i have received my returns pack and i got a text from EE saying i need to return it by Monday. Obviously i can't send my current phone back without receiving my new one - especially when i ordered it i thought it would be dispatched within a week.</P><P>&nbsp;</P><P>Any advice would be great.</P><P>&nbsp;</P><P>Thanks&nbsp;</P> Fri, 08 Oct 2021 06:29:37 GMT https://community.ee.co.uk/t5/Archived-Posts/Returns-pack-received-but-phone-not/m-p/1088393#M253243 Clatwj 2021-10-08T06:29:37Z https://community.ee.co.uk/t5/Archived-Posts/Returns-pack-received-but-phone-not/m-p/1088452#M253244 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/328326">@Clatwj</a>&nbsp; Are you gonna need to call customer services about this as it should’ve been sent to return Pack just yet.&nbsp;</P> Fri, 08 Oct 2021 08:03:55 GMT https://community.ee.co.uk/t5/Archived-Posts/Returns-pack-received-but-phone-not/m-p/1088452#M253244 Chris_B 2021-10-08T08:03:55Z