topic Re: Esim apple in Archived Posts

Esim apple

Treble — Fri, 01 Oct 2021 19:06:04 GMT

If I sell my iPhone which is using an esim before I get hold of my new iPhone ,how do I go about re enabling the esim in my new device hope that makes sense

Re: Esim apple

Leanne_T — Sat, 02 Oct 2021 06:55:14 GMT

HI @Treble

Thanks for posting 🙂

Have you used the SIM card previously?

Thanks.

Leanne.

Re: Esim apple

Treble — Sun, 03 Oct 2021 20:36:49 GMT

I have used a SIM card but a while ago all esims in my last 2 handsets

Re: Esim apple

Leanne_T — Mon, 04 Oct 2021 07:01:01 GMT

Hi @Treble

Thanks for coming back to me.

You will need to order a replacement SIM card.

For more information please see our How do I swap my SIM or get a new SIM? Help page.

Leanne.

Re: Esim apple

Treble — Mon, 04 Oct 2021 07:08:34 GMT

SIM card or esim ?

Re: Esim apple

Leanne_T — Mon, 04 Oct 2021 07:17:12 GMT

Hi @Treble

You can order a SIM card if you would like to use this in another phone until your upgrade arrives.

Or, if you’ve upgraded your EE device and had an eSIM before, you’ll need to log in to My EE and order a replacement eSIM to download to your new device.

Thanks.

Leanne.

Re: Esim apple

Treble — Mon, 04 Oct 2021 10:21:45 GMT

So can I order the esim on my device to download on my new device when it arrives later in the week even though my old device will of been sold so not in my possession?

Re: Esim apple

Leanne_T — Mon, 04 Oct 2021 11:08:46 GMT

Hi @Treble

If you won't have the device to receive any verification code or anything that may be needed, it may be best registering a SIM card ready for when the phone arrives and then going to your My EE app and downloading an eSIM.

If you would like to discuss your options, please give us a call on 150 🙂

Leanne.