https://community.ee.co.uk/t5/Archived-Posts/Trade-in-deal/m-p/1086379#M253133 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2183446">@Alice2021</a>&nbsp; You should have your new phone before the returns pack arrives. &nbsp;You might want to call customer services about this. &nbsp; &nbsp;</P> Sat, 02 Oct 2021 09:05:45 GMT Chris_B 2021-10-02T09:05:45Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in-deal/m-p/1086377#M253132 <P>Hi iv ordered the iPhone 13 and received my pack to send my old phone back&nbsp;</P><P>will I get my new phone so I can transfer my data first or do I have to send my old iPhone back first ???&nbsp;<BR />which I don’t want to do and be left phoneless!!!</P> Sat, 02 Oct 2021 09:01:29 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in-deal/m-p/1086377#M253132 Alice2021 2021-10-02T09:01:29Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in-deal/m-p/1086379#M253133 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2183446">@Alice2021</a>&nbsp; You should have your new phone before the returns pack arrives. &nbsp;You might want to call customer services about this. &nbsp; &nbsp;</P> Sat, 02 Oct 2021 09:05:45 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in-deal/m-p/1086379#M253133 Chris_B 2021-10-02T09:05:45Z https://community.ee.co.uk/t5/Archived-Posts/Trade-in-deal/m-p/1086458#M253134 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2183446">@Alice2021</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>You won't need to return your trade-in device until your upgrade arrives and you can transfer all your data <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Sat, 02 Oct 2021 11:07:33 GMT https://community.ee.co.uk/t5/Archived-Posts/Trade-in-deal/m-p/1086458#M253134 Leanne_T 2021-10-02T11:07:33Z