topic Re: Good as new in Archived Posts

Good as new

Offord89 — Wed, 29 Sep 2021 18:31:44 GMT

Is it normal to receive a good as new phone with a charger that is visibly soiled? I paid £50 upfront for the phone too!

Re: Good as new

Chris_B — Wed, 29 Sep 2021 18:35:23 GMT

@Offord89 What phone

Re: Good as new

Offord89 — Wed, 29 Sep 2021 18:40:58 GMT

iPhone 12

Re: Good as new

Northerner — Wed, 29 Sep 2021 18:43:22 GMT

Hi @Offord89

Our Good As New devices are in such amazing quality that you probably wouldn’t be able to tell them apart from brand new ones. We extensively test, reset and repackage our products and will only ever re-sell devices that are free from scratches and all other noticeable marks.

Refurbished devices may show more signs of wear including light scratches and scuffs. Refurbished phones won’t be in their original packaging, but they will be packaged with a charger. Like our Good As New devices, all Refurbished phones are extensively tested, repaired & backed up by our EE Lifetime Guarantee & 14 Day money back returns policy for extra piece of mind.

https://shop.ee.co.uk/refurbished-phones/good-as-new

Thanks

Re: Good as new

Offord89 — Wed, 29 Sep 2021 19:01:18 GMT

@Northerner Thanks for this. While the phone is pristine the accessory isn’t but maybe that’s what you get for getting “as good as new” or I am just a bit picky!

Re: Good as new

Offord89 — Wed, 29 Sep 2021 19:01:42 GMT

@Chris_B iPhone 12

Re: Good as new

Chris_B — Wed, 29 Sep 2021 20:21:08 GMT

@Offord89 I take it you mean the lightning cable ? If your not happy about this you’ll need to call customer services to arrange the return of the device and peripherals that came with that device. EE will not just swap out the cable.

Re: Good as new

Offord89 — Thu, 30 Sep 2021 06:09:38 GMT

@Chris_Bokay, thank you for your help 🙂

Re: Good as new

Chris_B — Thu, 30 Sep 2021 07:26:40 GMT

@Offord89 You should of got a new cable though.

Re: Good as new

Offord89 — Thu, 30 Sep 2021 08:12:31 GMT

@Chris_B yeah, I was a bit surprised to be honest 🥴

Re: Good as new

Leanne_T — Thu, 30 Sep 2021 08:46:20 GMT

Hi @Offord89

Thanks for coming to the community.

If you give us a call on 150, the team will get this looked into for you 🙂

Leanne.

Re: Good as new

Offord89 — Thu, 30 Sep 2021 11:56:03 GMT

Thank you @Leanne_T @will do 😃