topic Re: Apple Watch not working for new customers in Archived Posts

Apple Watch not working for new customers

Kurt101 — Sun, 26 Sep 2021 16:05:26 GMT

Only just joined EE. Got my iPhone 13 pro max and Apple Watch on Friday. Can’t set up Moblie data on watch all I get is Your EE account is not eligible to enable mobile data on your Apple Watch.

Phoned 150 to be told after running though options, that there is a problem with Apple watches and new customers. Is there any idea how long it will take to sort out.

Re: Apple Watch not working for new customers

Blutac318 — Sun, 26 Sep 2021 17:38:48 GMT

Not sure, but it’s a problem for previous Apple Watch users whose eSIM was deleted, too.

Re: Apple Watch not working for new customers

Jon_K — Mon, 27 Sep 2021 07:15:11 GMT

Hi @Kurt101.

Did our Customer Care team if they would be back in touch with you about this?

They would be the best team to speak to about a timescale in this.

Jon

Re: Apple Watch not working for new customers

Kurt101 — Mon, 27 Sep 2021 08:06:54 GMT

They have said that they can’t give a time scale and hoped it would be “soon” and to call back in a week if still not sorted.

Re: Apple Watch not working for new customers

Jon_K — Mon, 27 Sep 2021 10:11:58 GMT

Thanks @Kurt101.

Keep us updated and let us know how you get on.

Jon

Re: Apple Watch not working for new customers

Kurt101 — Wed, 29 Sep 2021 20:46:46 GMT

Mine is now working and it looks like whatever the problem was it is now sorted

Re: Apple Watch not working for new customers

Leanne_T — Thu, 30 Sep 2021 06:38:36 GMT

Thanks for coming back and letting us know @Kurt101