iphone not making or receiving calls

Henry19 — Wed, 29 Sep 2021 09:47:13 GMT

Hello

My iPhone 7 on EE won’t make or receive calls. When I dial out i get silence (but looks like call connected), or it rings and immediately disconnects on answer. When I receive a call I can see it, but disconnects as soon as I try to answer.

Same problem with FaceTime and WhatsApp calling. Signal shows good and I have data/Wi-Fi working. I’ve tried all the recommended iPhone fixes (airplane mode/do not disturb/resets) but nothing working.

Is it possibly a problem with my EE network settings? Or is the phone the issue?

Thanks Henry

Re: iphone not making or receiving calls

Chris_B — Wed, 29 Sep 2021 12:21:06 GMT

@Henry19 if this is over cellular data and Wi-Fi and various apps is definitely not the EE network. Have you tried factory resetting your device.

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iphone not making or receiving calls

Re: iphone not making or receiving calls