topic Call issue in Archived Posts

Call issue

WelshClaire — Mon, 27 Sep 2021 18:57:37 GMT

When making a call that fails my phone goes to a black screen and doesn't recover for around 2 minutes, it's very frustrating.

bristolian — Mon, 27 Sep 2021 20:12:42 GMT

Does this only happen when calls drop? How about when you hang up a call normally?

What phone do you have?

WelshClaire — Tue, 28 Sep 2021 15:11:34 GMT

Hi I have an iPhone 12, happens if I drop the call as when as when the receiver does, just a black screen.

Katie_B — Tue, 28 Sep 2021 15:32:02 GMT

Thanks for getting back to us @WelshClaire.

I would recommend getting in touch with our technical care team who can complete a full diagnostics.

Katie 🙂