topic Re: Upgrading in Archived Posts

Upgrading

Chlofrancis2 — Mon, 27 Sep 2021 00:43:32 GMT

Hi, my contract ends next month and got a message saying I’m eligible for an upgrade now, when I press on a phone deal it just says “sorry, it looks like there are no suitable plans available for this device right now”. Now I have pressed on everyone phone and it’s saying the exact same thing I left it for a few days but still saying the same on all of them!!

Re: Upgrading

Leanne_T — Mon, 27 Sep 2021 07:19:57 GMT

Hi @Chlofrancis2

Thanks for coming to the community.

Do you have an early upgrade fee to pay or is this free?

Do you have an upgrade anytime plan?

Thanks 🙂

Leanne.

Re: Upgrading

Chlofrancis2 — Mon, 27 Sep 2021 11:53:18 GMT

Hi, no I can upgrade at anytime.

Re: Upgrading

Leanne_T — Mon, 27 Sep 2021 11:56:47 GMT

Thanks @Chlofrancis2

Is there any plan the same price or higher showing, or do you get the message with no plans at all showing?

Leanne.

Re: Upgrading

Chlofrancis2 — Mon, 27 Sep 2021 14:27:09 GMT

No I just get got a message saying I’m eligible for an upgrade

Re: Upgrading

Leanne_T — Mon, 27 Sep 2021 14:29:12 GMT

Thanks @Chlofrancis2

If you give us a call on 150, the team will go through your upgrade options with you.

Thanks 🙂

Leanne.