topic Re: Wifi calling in Archived Posts

Wifi calling

Emeseagoston — Fri, 04 Jun 2021 21:53:22 GMT

Hi community, I am struggling with setting up my wifi calls on my iphone. I already enabled wifi calls in the settings but I cannot initiate or receive any calls. 🤷🏼‍♀️ I am Pay as you go user not contracted.

Can anyone help with this matter? Thanks a lot in advance

Re: Wifi calling

tahirmian — Fri, 04 Jun 2021 22:23:56 GMT

Hi, @Emeseagoston EE’s Wi-Fi Calling doesn’t work on Pay As You Go.

You can move on sim only contract, then you will be able to use WiFi Calling.

Thanks

Re: Wifi calling

Emeseagoston — Fri, 04 Jun 2021 23:12:30 GMT

Thank you very much for your reply. 😊--
Emese Irma Ágoston

Re: Wifi calling

uvarvu — Tue, 06 Jul 2021 09:59:57 GMT

Looks like there is a new solution!

EE launches unique pay monthly ‘Stay Connected’ data and new NHS Heroes offer, as well as 4G and WiFi Calling on pay as you go

Re: Wifi calling

RA90 — Mon, 16 Aug 2021 13:09:13 GMT

That's great that they laughed WIFI calling for EE PAYG customers. But is it for new customers only? I tried to activate mine on iPhone but it said "To allow Wi-Fi calling on this account, contact EE." But I can't as I am abroad...

Re: Wifi calling

Chris_B — Mon, 16 Aug 2021 13:21:58 GMT

@RA90 wi-Fi calling only works when in the UK. It is now being rolled out for pay-as-you-go customers but it’s still only for usage in the UK.

Re: Wifi calling

rmbranson — Fri, 24 Sep 2021 14:22:46 GMT

@Chris_B -

I have the same issue. New SIM with a New iPhone 12 mini and the WiFi calling is the only thing that doesn't work.

I seem to remember the same thing happened to my phone when I moved to EE. This was fixed instantly by an EE rep on the phone. But it seems impossible to actually speak to a real person by dialing 150 at the moment. @EE you need to employ more staff!!!!

Re: Wifi calling

Chris_B — Fri, 24 Sep 2021 19:33:12 GMT

@rmbranson How many more would be needed as it’ll never be enough when customer services are receiving lots of calls.

Re: Wifi calling

rmbranson — Sun, 26 Sep 2021 13:53:42 GMT

That is simple math. They need one more member of staff than they have customers. 🙂 Then they'll have enough to cover all calls. Tariffs will be quite high though.