topic Re: Return older phone when upgrading in Archived Posts

Return older phone when upgrading

Lorenzo94 — Sat, 25 Sep 2021 12:52:18 GMT

Good afternoon all, I have just received my new iPhone 13 Pro today. As I have upgraded early, I have to return my older iPhone 12 Pro. I only got the new phone delivered by DPD and no box where to send my older phone back to EE. Will I get it separately in the next few days?

Re: Return older phone when upgrading

Leanne_T — Sat, 25 Sep 2021 12:57:28 GMT

Hi @Lorenzo94

Thanks for coming back to the community.

The trade in pack will be sent separately by post.

Thanks 🙂

Leanne.

Re: Return older phone when upgrading

Lorenzo94 — Sat, 25 Sep 2021 13:25:26 GMT

Thank you very much for clarifying this ☺️

Re: Return older phone when upgrading

Leanne_T — Sat, 25 Sep 2021 13:30:00 GMT

No problem at all @Lorenzo94

Have a lovely weekend.

Leanne.