topic Re: Unlock iPhone in Archived Posts

Unlock iPhone

SargFowler — Tue, 02 Mar 2021 15:00:33 GMT

I need to unlock an iPhone I've bought.

It's on EE, but need it to work on another network.

I spoke to EE, but they said it's easier on the App and you don't need a SIM card in the phone. However, I can't find the option to unlock.

Can someone help?

Re: Unlock iPhone

Leanne_T — Tue, 02 Mar 2021 15:24:54 GMT

Hi @SargFowler

Welcome to the community.

Where did you purchase the iPhone?

Do you have an EE account?

Thanks 🙂

Leanne.

Re: Unlock iPhone

XRaySpeX — Tue, 02 Mar 2021 15:50:23 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: Unlock iPhone

SargFowler — Tue, 02 Mar 2021 17:54:08 GMT

I bought the iPhone from a 2nd hand phone shop.

I have an account with EE.

I've rang customer service again and they've put in an unlock request for me.

Thank you.

Re: Unlock iPhone

Leanne_T — Tue, 02 Mar 2021 17:59:39 GMT

Hi @SargFowler

Thanks for coming back and letting us know 🙂

Leanne.

Re: Unlock iPhone

SargFowler — Thu, 04 Mar 2021 13:38:08 GMT

Do I get a confirmation email about the unlock? I haven't received anything yet.

Re: Unlock iPhone

Leanne_T — Thu, 04 Mar 2021 13:42:38 GMT

Hi @SargFowler

You will be contacted once the device has been unlocked or if the team need any further details or payment for the unlocking request.

Leanne.

Re: Unlock iPhone

SargFowler — Thu, 04 Mar 2021 17:12:12 GMT

I’ve just put an EE sim in the iPhone and tried to unlock via the EE app and got the error “We're unable to unlock a device with this type of account”. Does this mean I won’t be able to unlock the iPhone?

Re: Unlock iPhone

Leanne_T — Thu, 04 Mar 2021 17:36:06 GMT

Hi @SargFowler

The device can't be unlocked through the app as this is a second hand phone, the team will get back to you once this has been unlocked it can take up to 10 days.

Leanne.

Re: Unlock iPhone

Robegk — Sat, 25 Sep 2021 08:42:25 GMT

I have the same issue, a 2nd hand iPhone 5c locked to EE. My EE SIM is only PAYG so cannot use my account to unlock the phone....what's the best solution for unlocking?

Re: Unlock iPhone

Robegk — Sat, 25 Sep 2021 09:00:32 GMT

I should have said I want to unlock the phone to use with another network as I live overseas...

Re: Unlock iPhone

Leanne_T — Sat, 25 Sep 2021 09:01:16 GMT

Hi @Robegk

Thanks for coming to the community.

If you give us a call on 0800 956 6000, the team will help you with your unlocking request.

Thanks 🙂

Leanne.

Re: Unlock iPhone

Robegk — Sat, 25 Sep 2021 10:31:37 GMT

Thanks Leanne, called the number but been on hold for 20 minutes so far...is there any way they can contact me instead?

Re: Unlock iPhone

Leanne_T — Sat, 25 Sep 2021 10:36:37 GMT

Hi @Robegk

Sorry, you would need to give them a call to request this, if you can hold until one of the team is available they will be happy to help.

Thanks 🙂

Leanne.

Re: Unlock iPhone

Robegk — Sat, 25 Sep 2021 10:43:29 GMT

All sorted, your customer services are now unlocking the phone within 10 days. Thanks

Re: Unlock iPhone

Leanne_T — Sat, 25 Sep 2021 10:44:49 GMT

Thanks for coming back and letting me know @Robegk

Leanne 🙂