topic Re: WiFi calling not working on new SIM card in Archived Posts

WiFi calling not working on new SIM card

Seanyp66 — Sun, 30 Aug 2020 09:10:49 GMT

Received new SIM card and WiFi calling not working. 3 other phones do work in the household.

Re: WiFi calling not working on new SIM card

Chris_B — Sun, 30 Aug 2020 09:31:13 GMT

@Seanyp66 Just to check the sim is activated? and is a contract sim ?

Re: WiFi calling not working on new SIM card

Seanyp66 — Sun, 30 Aug 2020 11:46:32 GMT

Sim is activated, it’s a contract. Works fine on the network and WiFi

Re: WiFi calling not working on new SIM card

bristolian — Sun, 30 Aug 2020 11:56:49 GMT

Hi @Seanyp66

What makes you say your WiFi calling isn't working?

Are you not able to make & receive calls or texts when you have no coverage but good WiFi signal?

Or is there another reason?

Re: WiFi calling not working on new SIM card

Seanyp66 — Sun, 30 Aug 2020 12:02:26 GMT

No texts or calls whilst on WiFi call. I have no network at home. WiFi call is turned on. Other phones in the household can use it.

Re: WiFi calling not working on new SIM card

bristolian — Sun, 30 Aug 2020 12:25:36 GMT

Back to basics then.. I assume you're aware that WiFi-calling only kicks in when you have minimal or no mobile coverage (hence asking), it sounds like that criteria has been satisfied.

Can you use other internet apps over the same connection - web browsing that's not cached, for example?

Have you disconnected from the WiFi network and reattached? And disabled & re-enabled WiFi calling? Have you restarted the device?

Re: WiFi calling not working on new SIM card

rmbranson — Fri, 24 Sep 2021 14:18:23 GMT

I have the same issue. New SIM with a New iPhone 12 mini and the wiFi calling is the only thing that doesn't work.

I seem to remember the same thing happened to my phone when I moved to EE. This was fixed instantly by an EE rep on the phone. But it seems impossible to actually speak to a real person by dialing 150 at the moment. EE you need to employ more staff!!!!