topic Re: Apple Music smart benefit not working in Archived Posts

Apple Music smart benefit not working

Daniellej048 — Wed, 22 Sep 2021 07:53:52 GMT

I have tried everything with Apple and EE to try and get my Apple Music smart benefit to work. I feel like ripping my hair out. All it keeps saying is ‘this subscription is being used with a different Apple ID’ or something like ‘contacting EE to validate your Apple Music’. I’m getting nowhere. We are saying to contact Apple and Apple are saying to contact EE. I just want this sorting. Has anyone else had this problem and got it sorted?

Re: Apple Music smart benefit not working

Christopher_G — Wed, 22 Sep 2021 09:36:48 GMT

Hi @Daniellej048

Welcome to the community.

I'm sorry to hear that you have a problem accessing your Apple Music promotion.

I've sent you a private message to get some more information from you.

Please have a look and get back to me.

Thanks

Chris