topic Re: New iPhone 13 in Archived Posts

New iPhone 13

Amyb29 — Tue, 14 Sep 2021 18:28:29 GMT

Like most of you, I got the iPhone 12 Pro Max on release day, with Apple now confirming the new iPhone 13 to release next week, we will have to pay to upgrade?

Re: New iPhone 13

XJ03YXJ — Tue, 14 Sep 2021 18:31:17 GMT

I remember the previous upgrade they waved the upgrade fee when it last went out of sync it would be great to see if they retain loyalty and do the same again as currently it would be £300 to upgrade early 🥺

Re: New iPhone 13

mrsarcysean — Tue, 14 Sep 2021 18:32:13 GMT

Dilemma!

The iPhone 13 has just been announced with preorders starting Friday 17th September, with deliveries Friday 24th September.

My upgrade for the iPhone 12 Pro Max is on the 12th November, but this year Apple have released the 13 Pro Max earlier.

I currently have a £100 early upgrade fee, but are these going to waived as a goodwill gesture for many people who will be in this situation?

Re: New iPhone 13

mrsarcysean — Tue, 14 Sep 2021 18:33:44 GMT

I have the same problem.

Re: New iPhone 13

XJ03YXJ — Tue, 14 Sep 2021 18:34:28 GMT

£100! Mine says £300 upgrade fee! Anytime upgrade and this is on a £109 device plan

Re: New iPhone 13

Beany96 — Tue, 14 Sep 2021 18:52:48 GMT

what’s the storage? If 512gb that sounds about right

Re: New iPhone 13

Chris_B — Tue, 14 Sep 2021 18:59:13 GMT

Apple held this back as a separate release not EE and you all agreed to the terms of the contract when you took out the device that includes any cost to take advantage of the upgrade anytime. EE might wave this fee but then again they don’t have too.

You’ll have to wait and see but you’ll not get any answer on this yet.

Re: New iPhone 13

XJ03YXJ — Tue, 14 Sep 2021 19:10:07 GMT

Whilst I think we all appreciate its apple’s choice to hold back rather than EE’s I was merely stating it would be nice for EE to adopt a loyalty approach like they did in previous years not an expectation.

I think it would be a nice gesture for the 1 month early adoption would boost their sales dramatically whilst it’s still fresh and new.

Re: New iPhone 13

Chris_B — Tue, 14 Sep 2021 19:46:45 GMT

And what happens if Apple move the next one back and the one after forwards. You are essentially getting out of any fees that you agreed to pay to upgrade early is that fair on other customers who are not within the cycle. Where does EE draw the line ? and more importantly why should EE as you agreed to the contract and the T&Cs of that contract. They probably will but don’t be upset if they don’t and do hold you to what you agreed too after all it’s a contract and you are bound by the T&C of said contract.

Re: New iPhone 13

XJ03YXJ — Tue, 14 Sep 2021 20:02:00 GMT

And as a consumer I have the right to move my business elsewhere so it’s what EE would potentially loose or gain from it? not that I am.

like I said I’m not expecting it however it would be a good gesture whilst I appreciate its not EE’s fault neither is it the consumers fault - it’s supply chain that pushed the original date backwards.

let’s be honest by honouring the early upgrade EE’s hardly missing out in-fact it would potentially gain millions of business?

Re: New iPhone 13

Amyb29 — Tue, 14 Sep 2021 20:06:28 GMT

Chris, if you are an Apple IPhone user then you will know bar a couple of the phones, the earliest they have even been released is September.

Re: New iPhone 13

greenbadger — Wed, 15 Sep 2021 09:44:52 GMT

Whilst there is zero obligation on EE to do this as it is covered by the terms EE would lose more if they don't at least in my case, and probably in others.

If EE waive the £300 fee for early adopters (and why are some people seeing £100 - something wrong there) they gain an iPhone 12 series device traded in worth up to £600 and lock that customer in for a further 2 years on the same or higher pricing with the high possibility of them getting a 13 series device traded in next year for the 14 series to repeat the process.

If they don't I'll just trade my 12 pro max in with Apple, pay Apple not much more than the £300 that EE want to upgrade anytime, only be locked into EE for another year at which point I'm free to renew with any network I like plus I'll own the 13 series device and can sell it next year rather than trading it in and getting nothing back from it. EE lose my iPhone 12 Pro Max which would be traded in and my guaranteed custom until 2023

Actually now I type this it makes less and less sense for me to upgrade with EE unless they waive the fee and even then there may be an argument to just go to Apple still as I suspect EE will force me onto the 512GB model again or even worse the 1TB when I don't need anything near that capacity but had to take it to meet the same or higher price plan requirement

Re: New iPhone 13

XJ03YXJ — Wed, 15 Sep 2021 10:22:49 GMT

This is exactly my thoughts let’s see if they do or don’t - whilst I have said above their is no obligation to do so you would have thought it’s in their interest to wave the fee to retain the customers otherwise I will myself trade my iPhone 12 Pro Max to apple buy the 13 pro max with the difference and walk to another provider next year.

Re: New iPhone 13

XJ03YXJ — Wed, 15 Sep 2021 10:30:18 GMT

The other argument to this thread is that we all pre ordered as soon as the event aired last year but ended up not taking advantage of the previous years annual upgrade date - for a couple of months and then due to production delays that then put this back further?

@ee would be good to get an official response as then we all know where we stand.

Re: New iPhone 13

Chris_B — Wed, 15 Sep 2021 11:41:24 GMT

@XJ03YXJ Production delays are nothing to do with EE. Holding up the release of a device has nothing to do with EE. So why are you requesting this from EE ?

Re: New iPhone 13

shaunthejob — Wed, 15 Sep 2021 14:04:10 GMT

Probably because the point of a business such as this is to 1 delight and 2 retain customers.

For the small subset of people that pay OTT prices for an annual upgrade contract so they can get the phone as soon as it releases, EE can guarantee locking those in for a longer period.

By waiving the upgrade fee EE get:

1.Guaranteed custom for a longer period of time.

2. A promoter customer, who tells people how great EE is.

By not doing it (as they have done before, see the iPhone XS Max) customer A could.

1. get a new contract with another network, sell their current device and pay towards remainder of EE contractor.
2. become a detractor customer.

Re: New iPhone 13

Chris_B — Wed, 15 Sep 2021 15:36:32 GMT

@shaunthejob So obviously you’ve need looked at what I first put on here.

But more importantly your contract that you agreed to you believe should be ignored just because you think it’s not fair.

It’s called a contract and that’s an agreement between two or more parties and any changes of that contract have to be agreed to by the parties involved not just what one side of the agreement. No point in saying I want I want it’s totally up to EE if that what to break the agreement to allow you to change the terms of that contract. It’s not your choice.

But like I said before you’ll probably will so why not wait and find out instead of banging on about it.

Re: New iPhone 13

shaunthejob — Wed, 15 Sep 2021 15:34:59 GMT

Maybe you’re replying to the wrong person because that was my first comment and I said none of those things in it 🙂

Re: New iPhone 13

Chris_B — Wed, 15 Sep 2021 15:40:10 GMT

@shaunthejob No I replied to you. Because you seem to think EE should allow you because of what you’ve put. Keep customers happy and ignore the fact of the contract that a customer agreed too.

But wait and see until EE say something first.

It was only shown yesterday.

Re: New iPhone 13

XJ03YXJ — Wed, 15 Sep 2021 19:42:41 GMT

Im pretty sure this answers our questions - looks like EE have understood what was right ..