topic Re: Order the new iPhone 13 in Archived Posts

Order the new iPhone 13

LAURA_MCW — Fri, 24 Sep 2021 10:03:10 GMT

You can now place an order for the iPhone 13

iPhone 13 and iPhone 13 mini

The most advanced dual-camera system ever on iPhone. Lightning-fast A15 Bionic chip. A big leap in battery life. Durable design with a Ceramic Shield. Superfast 5G. And brighter 6.1-inch and 5.4-inch Super Retina XDR displays.

See the iPhone 13 plans available

iPhone 13 Pro and iPhone 13 Pro Max

The biggest Pro camera system upgrade ever. 6.1-inch and 6.7-inch Super Retina XDR displays with ProMotion for a faster, more responsive feel. Lightning-fast A15 Bionic chip. Superfast 5G. Durable design and industry-leading IP68 water resistance. And a huge leap in battery life.

See the iPhone 13 Pro plans available

Or see our iPhone 13 Pro Max plans here

Re: Order the new iPhone 13

1localsystem — Fri, 17 Sep 2021 12:09:34 GMT

I want to buy the Iphone 13 PRO max or PRO 512gb or 1tb but it says that there arent any plans.

Re: Order the new iPhone 13

Radeon85OCUK — Fri, 17 Sep 2021 12:15:04 GMT

And now the page is dead.

Re: Order the new iPhone 13

1localsystem — Fri, 17 Sep 2021 12:24:45 GMT

Good Job EE. Nothing is working. Can't pre order anything. This is a complete mess.

Re: Order the new iPhone 13

Marc — Fri, 17 Sep 2021 12:26:20 GMT

I called up EE at 12:50 and had agreed cost/upgrade fee before 13:00. Got my confirmation text message shortly thereafter at 13:03.

The advisor was unable to give a delivery date and said I'd be updated nearer the time.

Re: Order the new iPhone 13

StephJG24 — Fri, 17 Sep 2021 12:30:08 GMT

Hello,I was told by advisor yesterday that I could upgrade today but today a advisor said I can’t @LAURA_MCW

Re: Order the new iPhone 13

AlanWakeTheBake — Fri, 17 Sep 2021 13:38:07 GMT

Had a really good experience with a sales advisor. Rang at 13:01, got through to someone at 13:03 who transferred me to the upgrades team (onshore) which took about 10 minutes.

The upgrade process itself took about 30 minutes as his system was slow, but he waved the upfront cost of the phone and was generally super helpful.

All I paid was £6.98 for delivery which he said would be on launch day.

13 Pro 128GB Silver - order number xxxxxxxXXX

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Order the new iPhone 13

StephJG24 — Fri, 17 Sep 2021 13:20:13 GMT

I’m on the phone at the moment and they won’t let me upgrade

Re: Order the new iPhone 13

StephJG24 — Fri, 17 Sep 2021 13:30:25 GMT

You are very lucky,I just phoned them and it didn’t allow them to let me upgrade,however the advisor will phone me again in 1 hour to try again

Re: Order the new iPhone 13

StephJG24 — Fri, 17 Sep 2021 13:32:06 GMT

You are very lucky, I just phoned them and the advisor wasn’t able to upgrade for me,however he is going to phone me in 1hr to try again @AlanWakeTheBake

Re: Order the new iPhone 13

StephJG24 — Fri, 17 Sep 2021 13:34:04 GMT

You are very lucky, I phoned and wasn’t able to upgrade,however the advisor will ring me to try again in 1 hour @Marc

Re: Order the new iPhone 13

SteveH1981 — Fri, 17 Sep 2021 14:39:34 GMT

I upgraded at 8.10am this morning. Advisor was great and all smooth over about 30 mins on the phone

however I am yet to receive the confirmation messages like some of you seem to be getting

Re: Order the new iPhone 13

marc00s — Fri, 17 Sep 2021 14:41:42 GMT

@SteveH1981 that’s because when you request to place an order at that time it goes into a queue to be processed when pre order open for everyone. Once it’s placed you get the order confirmation. I did similar & got confirmation just after 1pm

Re: Order the new iPhone 13

AlanWakeTheBake — Fri, 17 Sep 2021 20:19:22 GMT

I got my confirmation email while I was still on the phone to the guy.

Re: Order the new iPhone 13

Radeon85OCUK — Sun, 19 Sep 2021 16:14:24 GMT

I'm certainly glad I called EE, I managed to get the 13 pro max ordered by 1:30pm on Friday online and even had the confirmation order email stating everything but the tracking page could never find anything.

Called EE to check only to find my order didn't even exist in the system, what the hell EE. So now I've had to pre-order the 1TB in Sierra blue again 2 days after the pre-order day so hell now what month it'll show up now, great bloody job EE.

Re: Order the new iPhone 13

AlanWakeTheBake — Sun, 19 Sep 2021 17:53:19 GMT

Well if two iPhones show up on Friday at least you have a spare.

Re: Order the new iPhone 13

aaronmarshall — Mon, 20 Sep 2021 19:56:54 GMT

After the surges of orders and technical issues when ordering on launch day in EE upgrade store my order had claimed it went through and to await a tracking number, so I waited until the end of the day in case it was just delayed a-bit. Fairly reasonable assumption.

Time passed and nothing.

So I rang 150, and explained to the operator the issue tbh he went through everything and order was indeed in a technical glitch and hasn’t processed properly, no problems, we got the upgrade done over the phone and I’ve actually saved more money. The only additional costs was the £6.98 for delivery which is tbh is a drop in the ocean for next day delivery.

So a big shout out to the customer service team for their hard work and understanding. Somethings are worth waiting for 🙂