topic Re: New order cancelled in Archived Posts

New order cancelled

Stephanie24 — Fri, 17 Sep 2021 15:20:53 GMT

I made a new order but i got email saying it was cancelled, I didn’t cancel it!!

Re: New order cancelled

Katie_B — Fri, 17 Sep 2021 15:34:10 GMT

Hi @Stephanie24.

Welcome back to the community.

How did you place your order?

Katie.

Re: New order cancelled

Chris_B — Fri, 17 Sep 2021 15:37:04 GMT

@Stephanie24 it’s probably been cancelled because EE don’t have any 256 gig gold iPhone 12 max pros. They might not get any more as Apple don’t build them anymore, EE have the Pacific blue 128 gig and when there gone that’s it.
you’ll have to call customer services about this.

Why not pre order the iPhone 13 pro max instead ?

your image has been rejected because this is a public forum and you’re showing your details on the image.

Re: New order cancelled

Stephanie24 — Fri, 17 Sep 2021 15:53:17 GMT

I placed it online

Re: New order cancelled

Stephanie24 — Fri, 17 Sep 2021 15:54:08 GMT

I did pre order the iPhone 13

Re: New order cancelled

Stephanie24 — Fri, 17 Sep 2021 16:10:11 GMT

@Chris_B I also paid £30

Re: New order cancelled

Stephanie24 — Fri, 17 Sep 2021 16:16:45 GMT

@Katie_B I placed the order online

Re: New order cancelled

Katie_B — Fri, 17 Sep 2021 16:36:05 GMT

Hi @Stephanie24.

I can see the order you processed for the iPhone 13 Pro Max from the print screen provided.

I recommend speaking with our upgrades team who have account access and can see why your order has been cancelled.

Thanks,

Katie 🙂

Re: New order cancelled

StephJG24 — Fri, 17 Sep 2021 16:37:46 GMT

I have currently been on hold for over a hour @Katie_B

Re: New order cancelled

Katie_B — Fri, 17 Sep 2021 16:39:01 GMT

I am sorry to hear this @StephJG24.

A member of the team will be with you as soon as they can.

Katie.

Re: New order cancelled

Stephanie24 — Fri, 17 Sep 2021 16:40:07 GMT

I hope so @Katie_B

Re: New order cancelled

StephJG24 — Fri, 17 Sep 2021 17:58:13 GMT

I am very angry,I was told via chat that I could upgrade early to the iPhone 13 pro max today,i pre ordered,paid the upfront cost,then it got cancelled,I phoned the sales team and they said I couldn’t upgrade till 1st October,will I get the upfront fee back??

Re: New order cancelled

Jon_K — Sat, 18 Sep 2021 06:31:00 GMT

Hi @StephJG24.

I'm sorry to hear this.

The upfront fee should be refunded onto your EE Account, you would need to give us a call if you wish for this to be refunded to your bank.

Jon