https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1078541#M252591 <P>No he just said the system wouldn’t allow it&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/394945">@Katie_B</a>&nbsp;</P> Fri, 17 Sep 2021 14:07:50 GMT Stephanie24 2021-09-17T14:07:50Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1078535#M252589 <P>I was told when I called 150 that the system wouldn’t let me upgrade to iPhone 13 pro max ,however the advisor will ring again in 1hr to try again,should I suggest trading in my iPhone 12 Pro Max&nbsp;</P> Fri, 17 Sep 2021 13:56:27 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1078535#M252589 StephJG24 2021-09-17T13:56:27Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1078540#M252590 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2137055">@StephJG24</a>.&nbsp;</P> <P>&nbsp;</P> <P>Did the agent advise why it was not allowing you to upgrade?</P> <P>&nbsp;</P> <P>You can find more information about trade in <A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/get-cash-for-my-old-device/how-do-i-trade-in-my-old-device-with-ee" target="_blank">HERE</A>.&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 17 Sep 2021 14:06:22 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1078540#M252590 Katie_B 2021-09-17T14:06:22Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1078541#M252591 <P>No he just said the system wouldn’t allow it&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/394945">@Katie_B</a>&nbsp;</P> Fri, 17 Sep 2021 14:07:50 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1078541#M252591 Stephanie24 2021-09-17T14:07:50Z