topic Re: upgrade in Archived Posts

upgrade

StephJG24 — Fri, 17 Sep 2021 11:47:46 GMT

I was told by a yesterday that i was able to upgrade to iphone 13 today but today a advisor is saying i cant,i am very angry

StephJG24 — Fri, 17 Sep 2021 11:45:52 GMT

@Leanne_T I was told by a advisor yesterday via chat that i could upgrade today but today a advisor said i cant

Katie_B — Fri, 17 Sep 2021 12:02:53 GMT

Welcome to the community.

I am sorry to hear this.

When you text UP to 150 what reports back?

Katie.

StephJG24 — Fri, 17 Sep 2021 12:03:54 GMT

it says i can on 1st october

Katie_B — Fri, 17 Sep 2021 12:06:12 GMT

Thanks for checking @StephJG24.

Was a fee provided for you to upgrade now?

Was a trade in discussed?

Katie 🙂

StephJG24 — Fri, 17 Sep 2021 12:12:30 GMT

@Katie_B this hasnt been discussed

Katie_B — Fri, 17 Sep 2021 12:24:59 GMT

I recommend speaking with our upgrades team who can give you full information regarding an upgrade on your account.

Katie 🙂

StephJG24 — Fri, 17 Sep 2021 12:27:32 GMT

It does say I can upgrade from 1st October but I haven’t been told about a early upgrade fee