topic Re: unlock iPhone 12 promax error - says add icloud account to fully activate device in Archived Posts

unlock iPhone 12 promax error - says add icloud account to fully activate device

JJamu — Wed, 15 Sep 2021 19:27:33 GMT

Please add an iCloud account to fully activate your device and check the unlock status.

However the account already seems to be added as i can see the devise in my include under find my device. how do i solve for this?

Chris_B — Wed, 15 Sep 2021 20:30:12 GMT

@JJamu When you go to Settings at the top do you see your name ?

JJamu — Thu, 16 Sep 2021 10:27:44 GMT

Yes I see my name suggesting its logged to my account but I still get the message that I need to add the iCloud when I text unlock to 150

Christopher_G — Thu, 16 Sep 2021 13:19:05 GMT

Welcome to the community.

Did you get the phone directly from EE? It may be worth speaking to our Mobile Care team to see if they can help look into this for you.

Chris

Chris_B — Thu, 16 Sep 2021 14:06:18 GMT

@JJamu Go to Settings>General>About and scroll down to Network Provider. Does it say No Sim Restrictions ? If it does the device is unlocked already.